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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Good evening,

 

We enabled diversion header displayed. It means that when a call is redirected, the original redirecting number and name can be displayed on the phone receiving the original call.

 

However, some phones display the name + number, some other phones display the name only. We even saw some VVX400 phones displaying "unidentified" when there is a number in the SIP URI, but no display name.

 

Is there some setting to control that behavior ?

I did not find any.

 

Thank you,

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello dsandras,

welcome back to the Polycom Community.

As you have not specified which exact model display's what and which does not and specifically what version of software the working / non-working models are running this would be rather difficult to answer.

 

As long as the parameter is activated I am not aware of any reason, apart from a bug or an unsupported format, why we would not display this.

 

As a standard the following is turned off:

 

voIpProt.SIP.header.diversion.enable

I suggest you work with your known tier 2 contacts in EMEA so we can troubleshoot this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello dsandras,

welcome back to the Polycom Community.

As you have not specified which exact model display's what and which does not and specifically what version of software the working / non-working models are running this would be rather difficult to answer.

 

As long as the parameter is activated I am not aware of any reason, apart from a bug or an unsupported format, why we would not display this.

 

As a standard the following is turned off:

 

voIpProt.SIP.header.diversion.enable

I suggest you work with your known tier 2 contacts in EMEA so we can troubleshoot this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

I'll report the possible bug upstream.

 

SoundPoint IP phones behave correctly. They display the number&name (if available) when a call is diverted.

VVX phones with the latest 4.1.x firmware and 5.0.x firmware behave incorrectly. If no name is available in the diversion header, they display "UNIDENTIFIED" and no number.

 

Thank you for your help,

 

Damien

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