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Does any one here know how to get Polycom Support to answer you?

Visitor

Does any one here know how to get Polycom Support to answer you?

I am looking all over the site and cannot find where to place a help support

Once, after few hours of looking I finally find it and submitted a request but it was ignored

I had bought the phone more than 1 month ago and I am not able evan to connect it and install it

I had never encounter such bad services

Anyone know what can I do?

 

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1 REPLY 1
Advisor

Re: Does any one here know how to get Polycom Support to answer you?

Hello;

 

Which Polycom product (model name) do you have and where did you purchase it?

 

Does the reseller you purchased your Polycom product from provide service & support?

 

On the Polycom website at http://www.polycom.com , please select the "Support" tab at the top.

 

Next, click on the appropriate section, for example underneath the "Documents & Downloads" section, click on "Voice".

 

There is a list of the different Polycom voice products; were you able to identify your product and look for more information ?

 

http://support.polycom.com/PolycomService/support/us/support/voice/index.html

 

Are the documents you can find by clicking on the individual product link at the above page helpful in answering your question?

 

If not, can you elaborate how you have you tried contacting support?

 

The link below gives you different phone numbers to contact Technical Support, depending on your location:

 

http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html

 

Please Note: First contact the Service Provider you have contracted for service and support.

When contacting Polycom for technical assistance, your Polycom product system serial number will be required.

 

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