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- HP Community
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- Re: Don't know how to make extensions appear on color expans...
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01-30-2018 09:51 PM
Hello,
I'm using a VVX 411 phone with a color expansion module:
Part Number 3111-48450-001 Rev:A
MAC Address 64:16:7F:2D:40:61
UC Software Version 5.5.2.8571
Updater Version 5.7.2.21547
The PBX is a Yeastar S100.
I would like to have on the phone screen just the extension number and all other (84) blf extensions to show up on the color expansion module.
I only have 5 minutes programming experience with Polycom phones. (insert crying emoticon here 🙂
Attached I'm showing how my FTP Server root directory looks like.
Also, the reg-advanced.cfg and Features.cfg files.
I also know the expansion module works because adding 12 blf lines in the Line Key Configuration via the web configuration will show the 13th blf up on top left of the module.
Any, extremely detailed help would be greatly appreciated!
Solved! Go to Solution.
01-31-2018 03:38 AM
Hello @JimmyJam,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Jan 12, 2012 Question: Can I change / re-assign the appearance of Line, BLF, Speed Dial and Presence Keys?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
![](/skins/images/5BB11AE71A71CF8EB257330D325E2DE1/responsive_peak/images/icon_anonymous_message.png)
01-31-2018 09:34 AM
Hello @JimmyJam,
Please attach a backup of the phone configuration so someone can check if the phone has actually loaded what you wanted to change.
Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-01-2018 03:32 AM
Hello @JimmyJam,
Could I ask you to kindly check the backup prior to uploading it here as it doesn't contain the relevant configuration.
I suggest you check these FAQ's:
Mar 08, 2013 Question: What files does my phone download or upload and why?
Resolution: Please check => here <=
Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?
Resolution: Please check => here <=
WESTCON-CANADA sold this unit back in 28/11/2017 so if you struggle with this they are your Tier 1 support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
![](/skins/images/5BB11AE71A71CF8EB257330D325E2DE1/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/5BB11AE71A71CF8EB257330D325E2DE1/responsive_peak/images/icon_anonymous_message.png)
02-02-2018 08:33 AM
0202082957|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 0202082957|app1 |4|00|fsmLclEvent - context=0, index=2, lineKeyNum=1, numLineKeys=1 0202082957|app1 |4|00|setFlexLineKeyIndex -Index: 0, Position: 0 0202082957|cfg |5|00|Prov|cfgProvStatusSet: Unknown status 63 0202082957|utilm|4|00|sntpcTimeGet: server is out of sync [0xE4] 0202082958|em |4|00|EMLayoutMgr::EMLayoutMgr- Initalization finished 0202082958|em |*|00|EM1 is detected 0202082959|brow |*|00|Initial log entry. Current logging level 4 0202082959|dectU|4|00|DECT_UPDATER size of (updateStatusDetails) 384 0202082959|dectU|4|00|DECT_UPDATER Read Could not open file 0202082959|dect |*|00|RePairing with BS 0202082959|dect |4|00|Dect Feature not enabled!:0 0202082959|dect |*|00|Dect module is initialized changing state to : 1, 0202082959|pwr |4|00|device=3, state=0, powerReq=0, emtype=0 0202082959|pwr |4|00|Requested power by device=3, powerreq=0, pallocPriority=0 0202082959|pwr |4|00|Enough power available for device type=3 0202082959|pwr |4|00|ALLOW power for device 3 0202082959|em |*|00|authorisation 7e 0202082959|em |*|00|LC Log: Switched Communcation to Legacy Mode 0202083002|sip |*|00|User removed 0202083004|ec |*|00|Initial log entry. Current logging level 4 0202083004|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 0202083004|app1 |4|00|AppBrowserUiC::browserResetRebootFlag Setting the reboot flag to false for browser. 0202083004|app1 |4|00|AppBrowserUiC::configure() Enter 0202083004|app1 |4|00|AppBrowserUiC::configure() - Home url - [], idle url - [] 0202083005|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Enter 0202083005|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Default 0202083005|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Exit 0202083005|brow |4|00|Timezone value = CST6CDT,J70/2:0:0,J308/2:0:0, Browser state - 1, Visible - 0 0202083005|pwr |4|00|device=3, state=2, powerReq=0, emtype=0 0202083005|pwr |4|00|PWRADJREQ event called by device=3 0202083007|em |*|00|Received Packet checksum Failed size: 2 type 18 0202083007|em |*|00|Received Packet checksum Failed size: 2 type 18 0202083007|em |*|00|Received Packet checksum Failed size: 2 type 18 0202083010|em |*|00|LC Log: Switched Communcation to PPP Mode 0202083010|em |*|00|EM1 - Type: LCD, and Firmware Version: 0.07 0202083010|em |*|00|EM1 - Assembly: 3111-46350-001 Rev A, and Serial No.: AR1817218A54 0202083010|pwr |4|00|device=3, state=2, powerReq=0, emtype=0 0202083010|pwr |4|00|PWRADJREQ event called by device=3 0202083011|em |*|00|Discovery: EM1 is attached Successfully 0202083011|app1 |5|00|AppPhoneLockC::Init - bPhoneLockState [0] 0202083011|em |*|00|Discovery: Sent Operational mode packet to EM1 0202091651|acom |4|00|Application browser from 127.0.0.1 [11911] has been disconnected. 0202091651|app1 |*|00|Event: Multiple Key Combo 7 0202091651|app1 |*|00|Manual Restart 0202091651|app1 |4|00|Sending restart/reboot event to exchange 0202091651|app1 |4|00|AppBrowserUiC::browserSetRebootFlag Setting the reboot flag to true for browser. 0202091651|ec |4|00|[EWS WebTicket] Stopped web ticket service 0202091651|ec |4|00|Stopped access token service 0202091651|brow |4|00|CoreCom Error Detected: The remote host closed the connection. Note that the client socket (i.e., this socket) will be closed after the remote close notification has been sent. for the app:browser 0202091652|app1 |4|00|AppBrowserUiC::handleRestart - Restarting the browser app. 0202091652|ldap |4|00|ldapXfer::start:xferStart failed cState=-1 0202091652|app1 |*|00|AppC::appReboot cDynamicData shutdown complete 0202091652|AuthS|2|00|Request(-1)AuthSvc,(4)ServiceSetMsgKey,(-1),(-1),(Expiry,TransactionId,Time,Type):(-1,-1,1517584612,0)IndicationLevel:(200) 0202091652|AuthS|2|00|ShutDown event is received, Running SMs(0) 0202091702|brow |*|00|Initial log entry. Current logging level 4 0202091708|wdog |*|00|Watchdog Expired: tApp0, 43 0202091708|log |*|00|---------- Final log entry ---------- 004829.760|pgui |4|00|CoreCom Error Detected: The remote host closed the connection. Note that the client socket (i.e., this socket) will be closed after the remote close notification has been sent. for the app:spipgui 004829.792|brow |4|00|CoreCom Error Detected: The remote host closed the connection. Note that the client socket (i.e., this socket) will be closed after the remote close notification has been sent. for the app:browser 004829.794|dbs |4|00|CoreCom Error Detected: The remote host closed the connection. Note that the client socket (i.e., this socket) will be closed after the remote close notification has been sent. for the app:dbs 004829.796|em |4|00|CoreCom Error Detected: The remote host closed the connection. Note that the client socket (i.e., this socket) will be closed after the remote close notification has been sent. for the app:em 004829.799|osd |4|00|CoreCom Error Detected: The remote host closed the connection. Note that the client socket (i.e., this socket) will be closed after the remote close notification has been sent. for the app:osd 004829.801|ec |4|00|CoreCom Error Detected: The remote host closed the connection. Note that the client socket (i.e., this socket) will be closed after the remote close notification has been sent. for the app:ec 004831.718|rdisk|*|00|Initial log entry. Current logging level 4 004831.719|rdisk|*|00|RAM disk created and mounted at "/rfs0" 004831.720|rdisk|*|00|RAM disk created, size: 16,777,216 bytes 004831.871|so |*|00|Platform: Model=VVX 411, Assembly=3111-48450-001 Rev=A Region=0 004831.872|so |*|00|Platform: Interface eth0 MAC=64167f2d4061 004831.872|so |*|00|Platform: BootBlock=3.0.5.0036 (48450-001) 13-Oct-15 16:55 004831.873|so |*|00|Platform: BootL1=1.0.0.0013 (48450-001) 13-Oct-15 16:51 004831.875|so |*|00|Platform: Updater=5.7.2.21547 29-Apr-17 06:17 004831.875|so |*|00|Application, main: Label=SIP, Version=Elbe2 5.5.2.8571 29-Apr-17 05:38 004831.875|so |*|00|Application, main: P/N=3150-11530-552 004831.876|pec |*|00|Initial log entry. Current logging level 4 004831.876|log |*|00|---------- Initial log entry ---------- 004831.877|rdisk|*|00|RAM disk created, size: 16,777,216 bytes 004831.877|ocsp |*|00|O.C.S.P. Enabled = 0 004831.920|tls |*|00|Initial log entry. Current logging level 4 004831.949|pmt |*|00|Initial log entry. Current logging level 4 004831.952|wdog |*|00|Initial log entry. Current logging level 4 004831.952|ethf |*|00|Initial log entry. Current logging level 4 004831.953|hw |*|00|Initial log entry. Current logging level 4 004831.953|ares |*|00|Initial log entry. Current logging level 4 004831.953|dns |*|00|Initial log entry. Current logging level 4 004831.953|cfg |*|00|Initial log entry. Current logging level 4 004831.953|cfg |*|00|Prm|cfgParamBaseProfileUpdate: Using Base Profile Generic 004831.955|dot1x|*|00|Initial log entry. Current logging level 4 004831.957|so |5|00|drvAlsaBCM11107Init: verAudio not found, assuming Vino 004832.065|lic |*|00|Initial log entry. Current logging level 4 004832.079|lic |*|00|License expiry check in 41498 seconds 004832.084|curl |*|00|Initial log entry. Current logging level 4 004832.084|utilm|*|00|Initial log entry. Current logging level 4 004832.085|copy |*|00|Initial log entry. Current logging level 4 004832.085|rtos |*|00|Initial log entry. Current logging level 4 004832.085|sec |*|00|Initial log entry. Current logging level 4 004832.087|so |*|00|Configuration files: features.cfg, VVX411-Extension1000-reg-advanced.cfg, VVX411-Extension1000-sip-basic.cfg 004832.087|so |*|00|Configuration file "features.cfg" SHA1 digest: 4EA943EB84AEDAC31098E15EAE922A35B58B1873 004832.087|so |*|00|Configuration file "VVX411-Extension1000-reg-advanced.cfg" SHA1 digest: 87565CD3D9EDD1697476D4537AAD500D47D11E67 004832.087|so |*|00|Configuration file "VVX411-Extension1000-sip-basic.cfg" SHA1 digest: 1CCF54FA436B5FA4C99A12FFC8F7B0AF97777D84 004832.087|cfg |4|00|Prm|Configuration file(s) statistics: 1 parameter values were used but were out of range. 11 were invalid and ignored.
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