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Downgrade Trio 8500 from 7.0.0.4269

SOLVED
mlotfy
Frequent Visitor

Downgrade Trio 8500 from 7.0.0.4269

I have trio 8500 and when Version released i did read that the downgrade is possible after upgrading but not earlier to version 5.8.

i did upgrade to version 7 but i am facing issues with login by microsoft office 365 account.

in version 7 release they mentioned that microsoft features is still under testing so i want to downgrade to version 5.9.

device on web mark all previous version by red as i can not downgrade.

any help here please?

1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Downgrade Trio 8500 from 7.0.0.4269

Hello @mlotfy ,

First of all some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

At present we do not know if the Trio is in Microsoft Teams or Microsoft Skype for Business mode as this can affect the ability to downgrade from an unsupported version.

 

Our normal FAQ contains:

 

May 11, 2018 Question: Why do I get a "Failed to fetch available software from the Poly hosted server" error message or able to download list but unable to upgrade/downgrade?

Resolution: Please ensure your firewall allows outbound network traffic as shown  => here <=

 

We would need logs and/or a backup to make any suggestions.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Downgrade Trio 8500 from 7.0.0.4269

Hello @mlotfy ,

 

Welcome to the Poly Community.

Red simply means lower than current. You can simply downgrade.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
mlotfy
Frequent Visitor

Re: Downgrade Trio 8500 from 7.0.0.4269

 
Message 3 of 9
mlotfy
Frequent Visitor

Re: Downgrade Trio 8500 from 7.0.0.4269

I did downgrade on web and choose the lower version and click install and nothing happen.

it kept version 7 

I waited for a few minutes but also no response

 

Message 4 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Downgrade Trio 8500 from 7.0.0.4269

Hello @mlotfy ,

First of all some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

At present we do not know if the Trio is in Microsoft Teams or Microsoft Skype for Business mode as this can affect the ability to downgrade from an unsupported version.

 

Our normal FAQ contains:

 

May 11, 2018 Question: Why do I get a "Failed to fetch available software from the Poly hosted server" error message or able to download list but unable to upgrade/downgrade?

Resolution: Please ensure your firewall allows outbound network traffic as shown  => here <=

 

We would need logs and/or a backup to make any suggestions.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Downgrade Trio 8500 from 7.0.0.4269

Hello @mlotfy ,

 

thanks for marking this post as solution provided but you never got back to actually explain how you fixed your issue. In addition, your other post is also unanswered.


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
Rob L.
Occasional Advisor

Re: Downgrade Trio 8500 from 7.0.0.4269

I'm having problems with Trio 8800 doing Skype web login after upgrade to 7.0. Is this a known issue?

 

Log filled with these entries:

 

0209171152|sip  |*|00|Sending User Cert fetch Request: OnlyTlsDsk[1]

0209171154|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/public.crt doesn't exist or is empty
Message 7 of 9
Rob L.
Occasional Advisor

Re: Downgrade Trio 8500 from 7.0.0.4269

Oops, looks like Skype isn't supported on 7.0.0. Downgraded to 5.9.5 and all is better.

Message 8 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Downgrade Trio 8500 from 7.0.0.4269

Hi @Rob L.

 

ensure to always check the release notes and/or community announcements before upgrading.

 

Best regards

 

Steffen Baier 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 9