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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-21-2015 08:36 AM

HP Recommended

Hello,

 

I desperately need to downgrade the firmware to 3.2.7.0420 and I don't know how. Can someone give me instructions on this? I have tried to provision the phone with a new phone system and it didn't work as expected, so I tried to install the phone back on my old system and it won't automatically provision because of the software version. Any help would be very much appreciated.

1 REPLY 1

‎08-21-2015 08:55 AM

HP Recommended

Hello pitsbros,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as an reply may depend on this. 

The Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

in addition please look at:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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