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Duplicate IP SoundPoint 321

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Occasional Visitor

Duplicate IP SoundPoint 321

Hey All,

 

I have DHCP enabled on a polycom 321 and it keeps reporting a duplicate IP address. DHCP is run by a sonic wall (with a recent firmware update). No other devices (printers, computers, etc) on the network are having this issue. If I manually set all the DCHP information the phone works fine.

 

Phones are running BootROM 4.3.1, BootBlock 2.8.1. This happens with multiple phones.

 

Any ideas?

 

Thanks

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Duplicate IP SoundPoint 321

Hello iloveitaly,

 

welcome to the Polycom Community.

 

I would suggest to do a wireshark trace when the phone boots via DHCP as the Phone will probe the DHCP Server / Network for the given address and should show you that there is something in the network with this address already.

 

I am not aware of a Firmware Bug or anything at present causing this to happen.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: Duplicate IP SoundPoint 321

Did you get this sorted in the end? I have just come up against it.

Message 3 of 4
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Occasional Visitor

How did you resolve this issue ?

how

Message 4 of 4