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E.164 parsing for contact directory matching?

Occasional Visitor

E.164 parsing for contact directory matching?



Is there a way to make the up.useDirectoryNames function on a VVX phone match a contact when it contains the phone number in local format (e.g. 10-digits in North-America) and the incoming call's CallerID is in E.164 international format (e.g. +1-NXX-NXX-XXXX)? 


(...or vice-versa. It would be nice if contacts would match no matter the formatting used in the contact and/or CallerID. Right now, they have to match exactly. Leading 1, +, 00 or 011 should be ignored.)

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Polycom Employee & Community Manager

Re: E.164 parsing for contact directory matching?

Hello @FBeaulieu ,


Welcome to the Poly Community.

To my personal knowledge no. The number needs to be stored exactly as it is being displayed. There is no "wildcard" entry.


If you want official confirmation please open a ticket via your reseller.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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