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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello All,

 

I am in the process of writing a short EFK script and mapping it to a button. So far I have:

 

  <efklist efk.efklist.1.mname="payment" efk.efklist.1.label="Payment" efk.efklist.1.status="1" efk.efklist.1.action.string="<!EXTENSIONUSER#2!>$Trefer$$Cpause1$$FDoNotDisturb$"

 

When when pressed will transfer a call to the second registered line after a 1 second pause and put the first line on DND. I now want to add a hold, so that before I transfer the call it is put on hold. I have found the function is $Chold$ however this does not work.

 

Does anyone know what the correct syntax for putting a call on hold is?

5 REPLIES 5
HP Recommended

Hello George,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

The above holds various examples including for Hold that should be looked at.


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

HI

 

Thanks for your reply. I am looking to make a function which when pressed will rename another key? Is this possible and do you know how I would go about doing this?

 

I have looked in the documentation that you have sent and I cannot find any information which would help me achieve this.

 

Thanks,

Mr G

HP Recommended

Hello George,

I am not sure I understand what you are after but an EFK is just like a script.

 

All it does is simulate multiple key presses or accessing a menu and triggering an event. All of this is explained in the FAQ.

 

Maybe if you detail what you want to do someone may be able to advise you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

 

Thank you for your response. Essentially what we want to do is issue a feature code (*9 to disable call recording in this instance) and have some sort of visual repressentaion on the screen that this has been done. The easiest way I thought this could be done is once the button with the function is pressed it issues the *9 keypress and then renames the button to show that calls are no longer being recorded.

 

If you can think of a better way this can be done or advice on how do achieve this it would be greatly appreciated.

 

Thanks

HP Recommended

Hello George,

An EFK does not toggle between status so I do not think we have such feature.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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