EFK Problems

[gpayne]

I'm trying to setup the soft keys in a particular way for a client. They don't want any redundant keys , so I've disabled those. The only soft buttons they want are (when idle) Forward, MyStat (which they want to display as "away", and that's it.) When they are on a call, all they want is transfer to VM.

Is it possible to change what's displayed on the softkey? This isn't my strong suit, but I've been forced to take over this role. Below is what I have in the config file. Any advice would be appreciated.

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Generated features.cfg Configuration File -->
<polycomConfig>
  <feature feature.enhancedFeatureKeys.enabled="1"

feature.urlDialing.enabled="0"></feature>
 <efk>
      <version efk.version="2" />
      <efklist
        efk.efklist.1.mname="intercom1"
        efk.efklist.1.label="Intercom"
        efk.efklist.1.status="0"
        efk.efklist.1.action.string="$P1N4$$Tinvite$"
        efk.efklist.2.mname="xfervm1"
        efk.efklist.2.label="Transfer To Voicemail"
        efk.efklist.2.status="1"
        efk.efklist.2.action.string="0$P2N4$$Trefer$"
        efk.efklist.3.mname="grppage1"
        efk.efklist.3.label="Group Page"
        efk.efklist.3.status="0"
        efk.efklist.3.action.string="*77$P3N2$$Tinvite$"
        efk.efklist.4.mname="blndxfer1"
        efk.efklist.4.label="Blind Transfer"
        efk.efklist.4.status="0"
        efk.efklist.4.action.string="$P1N4$$Trefer$"
      />
      <efkprompt
        efk.efkprompt.1.status="1"
        efk.efkprompt.1.label="Extension: "
        efk.efkprompt.1.userfeedback="visible"
        efk.efkprompt.1.type="numeric"
        efk.efkprompt.2.status="1"
        efk.efkprompt.2.label="Mail Box: "
        efk.efkprompt.2.userfeedback="visible"
        efk.efkprompt.2.type="numeric"
        efk.efkprompt.3.status="1"
        efk.efkprompt.3.label="Page Group: "
        efk.efkprompt.3.userfeedback="visible"
        efk.efkprompt.3.type="numeric"
      />
   </efk>
   <softkey
     softkey.1.label="Xfer2VM"
     softkey.1.action="!xfervm1"
     softkey.1.enable="1"
     softkey.1.precede="0"
     softkey.1.use.idle="0"
     softkey.1.use.active="1"
     softkey.1.use.alerting=""
     softkey.1.use.dialtone=""
     softkey.1.use.proceeding=""
     softkey.1.use.setup=""
     softkey.1.use.hold=""
     softkey.3.label="Intercom"
     softkey.3.action="!intercom1"
     softkey.3.enable="0"
     softkey.3.precede="0"
     softkey.3.use.idle="0"
     softkey.3.use.active="0"
     softkey.3.use.alerting="0"
     softkey.3.use.dialtone="0"
     softkey.3.use.proceeding=""
     softkey.3.use.setup=""
     softkey.3.use.hold="0"
     softkey.4.label="Grp Page"
     softkey.4.action="!grppage1"
     softkey.4.enable="0"
     softkey.4.precede="0"
     softkey.4.use.idle="0"
     softkey.4.use.active="0"
     softkey.4.use.alerting="0"
     softkey.4.use.dialtone="0"
     softkey.4.use.proceeding=""
     softkey.4.use.setup=""
     softkey.4.use.hold="0"
     softkey.5.label="BlindXfer"
     softkey.5.action="!blndxfer1"
     softkey.5.enable="0"
     softkey.5.precede="0"
     softkey.5.use.idle="0"
     softkey.5.use.active="0"
     softkey.5.use.alerting=""
     softkey.5.use.dialtone=""
     softkey.5.use.proceeding=""
     softkey.5.use.setup=""
     softkey.5.use.hold="0"
     softkey.feature.newcall="0"
     softkey.feature.endcall="0"
     softkey.feature.split="1"
     softkey.feature.join="1"
     softkey.feature.forward="1"
     softkey.feature.directories=""
     softkey.feature.callers=""
     softkey.feature.mystat="1"
     softkey.feature.buddies=""
     softkey.feature.basicCallManagement.redundant="0"
   />

The underlined item is the one I'm having trouble with. I've changed it to every way possible, and I can't get it to change on the phone. Please advise!

[SteffenBaierUK]

Hello gpayne,

welcome to the Polycom Community.

It is always useful to post the current software version as some features may not even be available on certain versions.

In addition the My Status / Buddies is only visible if:

feature.presence.enabled

 there may be other parameters to consider but please follow up the Admin Guide matching you software release.

If you provide further support please follow the advise in my signature.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[gpayne]

Hey Steffan,

The current software is:

UC Software Version     4.0.3.7562
BootROM Software Version     5.0.3.1667

Presence monitoring is enabled through the online PBX. I'm not sure if it helps, or changes anything, but this is a hosted PBX through a third party. I'm logging in the phones web portal, and uploading each configuration individually.

I've tested it on my own device (all are IP 550's), and I have all the buttons functioning properly, but I can't change the display of "MyStat". Is this possible?

[SteffenBaierUK]

Hello gpayne,

in order for the MyStat button to appear you need to activate the below parameter on the phone.

This should not have anything to do with your server but I am not fully sure what are you trying to archive or what is not working.

We as Polycom employees do not provide free support so you need to follow up as mentioned above and in my signature.

Other members may comment.

Best Regards

Steffen Baier

[gpayne]

I'm sorry Steffen,

I didn't think this is an issue for Polycom Support. I don't think I was being very clear either. We have presence monitoring enabled on the device, and it also has to be enabled through the PBX, which it is. What I'm trying to do, is change what the MyStat button says. I want the button and it's functions to remain the same, but my client thinks it will confuse their staff because they think it's short for statistics, i.e. call statistics and things like that. The client thinks it would be easier to rename the button "away", because that's all his staff will be using it for, and wants to avoid any confusion. In essence, I want to edit the name of the button, and leave everything else the same. Is this possible?

[SteffenBaierUK · Accepted solution]

Hello gpayne,

most likely, as I did not test this, disable the mystatus softket and add a efk with:

softkey.x.action="$FMyStatus$" softkey.x.label="Away"

 some examples are in the FAQ here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button?

Resolution: Please check => here <=

Best Regards

Steffen Baier