Plantronics + Polycom. Now together as Poly Logo

EFK SoftKey to Blind Transfer to directly Voicemail using BLF Keys

Advisor

EFK SoftKey to Blind Transfer to directly Voicemail using BLF Keys

Has anyone been able to create a EFK Softkey to blind transfer using the BLF key.

 

Scenario, call comes in on a Polycom 650 with 2 expansion modules, receptionist pickup the call, the callers would like Tom's voicemail, so we would like to press a soft key that comes available during an active call "TO VM" and than use the BLF Key on the expansion module. Any suggestions.

 

I did find the following but doesn't seem to work correctly specially since after the key you need user input in terms of pressing the BLF key.

 

http://community.polycom.com/t5/VoIP/Using-BLF-button-in-Prompt-on-EFK-Macros-ex-xfer-to-vmail-using...

 

Thanks

 

Polycom 650

UC Software 4.0.3.7562
Bootrom 5.0.3.1667

 

 

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: EFK SoftKey to Blind Transfer to directly Voicemail using BLF Keys

Hello surgemorales,

 

to my knowledge this is currently not possible.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Visitor

Re: EFK SoftKey to Blind Transfer to directly Voicemail using BLF Keys

Hi there - I can't find a feature request forum, and our supplier is probably sick of me asking, so I figure I'll post my idea here and hope it gains some traction!  This is probably our most requested feature (and Y--links can kind of do it). ;)

 

Add two config lines:

device.blftovm=1

device.blftovm.prependkey="*95" (or whatever your specific prepend is for this based on your phone system)

 

The VVX series already supports a "long press" for adding speed dials and for changing transfer type.  What if the BLF key was programmed so that on a long press, it does the transfer while prepending the value specified to the BLF value.

 

So, while on a call i just hit the BLF key for someone at extension 120 - it gets transferred as normal (blind or attended) to extension 120.  However, if while on a call you LONG PRESS the BLF key, it prepends your value and then sends the call to *95120.

 

You already know where it is trying to go, so you don't have to mess around with concatenating two key values and such, and since the phones already support a long press it should make it simple to implement. ;)

 

Would be lovely if you could sneak that into 5.5.2 for us!  

Message 3 of 4
Polycom Employee & Community Manager

Re: EFK SoftKey to Blind Transfer to directly Voicemail using BLF Keys

Hello BrandonAudian,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

Please include your own Business plan aka how many handsets sales are lost for not interacting this feature etc.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4