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EFK action with refer stops after the refer

eli
Occasional Advisor

EFK action with refer stops after the refer

I had a softkey setup with the following action string on SPIP 4.x that would refer the current call to *3, hangup, then call 650.  This was working fine.

 

efk.efklist.x.action.string="*3$Trefer$$Cpause1$$Changup$$Cpause1$650$Tinvite$"

 

We just upgraded to SPIP 5.2.0.8330 and now the softkey always stops after $Trefer$.  I've replaced *3$Trefer$ with $Fhold$ also $Tinvite$, both work fine and it will complete the entire action string. 

 

I tried downgrading the phones both from the web GUI and pointing them to a tftp server with a older 4.0.x and 4.1.x firmware but it will not downgrade.

 

I'm guessing I'll need to open a ticket with my reseller but should I be able to have items in the action string after a refer or is that no longer supported?

Message 1 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: EFK action with refer stops after the refer

Hello Eli,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


The above includes a troubleshooting section as I am not aware of any EFK related issues.

 

Upgrading / Downgrading is explained here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The next step would be to raise a ticket with Polycom support via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
eli
Occasional Advisor

Re: EFK action with refer stops after the refer

Thanks, the EFK logging pointed me in the right direction.  It's actually the Cpause causing it.

 

1217014723|efk |1|00|Efk exec engine: adding token [*3]
1217014723|efk |1|00|Efk exec engine: adding token [Trefer]
1217014723|efk |1|00|Efk exec engine: adding token [Cpause1]
1217014723|efk |1|00|Efk exec engine: adding token [650]
1217014723|efk |1|00|Efk exec engine: adding token [Tinvite]
1217014723|efk |1|00|User buffer contains [*3].
1217014723|efk |1|00|Executing [refer], sending [*3].
1217014723|efk |1|00|Executing: [pause1], breaking out.

 

 

I assume this is a bug so I'll follow up with my reseller.  

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: EFK action with refer stops after the refer

Hello Eli,

you may want to see the SIP logging as well as it could simply be the far end rejecting the INVITE or so.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
eli
Occasional Advisor

Re: EFK action with refer stops after the refer

I think you're right about it dropping the call.  

 

I found 70$Trefer$$Changup$650$Tinvite$ works as expected which is an asterisk paging group.  Sip logging shows the call drop with reason code 6 but it does complete the action

 

I then tried to use it with group paging with the following action string 70$Trefer$$Fpage$$FDialpad1$.  

It gets as far as parking the call and opening the paging screen but doesn't push the dialpad key to initiate the page.  I've tried adding pauses between Trefer, Fpage, and FDialpad with no change.

 

Any other advice?  Here's the log with a couple of lines removed identifying servers and endpoints.

 

 

1218005956|efk |1|00|Efk exec engine: adding token [70]
1218005956|efk |1|00|Efk exec engine: adding token [Trefer]
1218005956|efk |1|00|Efk exec engine: adding token [Fpage]
1218005956|efk |1|00|Efk exec engine: adding token [FDialpad1]
1218005956|efk |1|00|Executing: [p1], breaking out.
1218005957|efk |1|00|EFK pause expired.
1218005957|efk |1|00|EFK engine not NULL.
1218005957|efk |1|00|EFK engine will continue to run.
1218005957|efk |1|00|User buffer contains [70].
1218005957|efk |1|00|Executing [refer], sending [70].
1218005957|efk |1|00|Executing internal function [page].
1218005957|efk |1|00|Function [86] found for [page].
1218005957|efk |1|00|Pause of [400]ms is needed for internal function execution.
1218005957|efk |1|00|Got call state change: [15]
1218005957|sip |2|00|SipCallDrop c814e0,417692f8 reason 6
1218005957|sip |3|00|CStkCall::Drop(reason = 6) (0xc814e0)
1218005957|sip |3|00|CStkCall::NewCallState 'Dialtone'->'Idle' (0xc814e0),Control Channel(0)
1218005957|sip |2|00|SipOnEvCallNewState c814e0,417692f8 10,Idle
1218005957|sip |2|00|SipBossAdminRefreshDialog
1218005957|sip |2|00|SipBossAdminRefreshDialog - Found matching call object
1218005957|sip |2|00|SipCallBlindTransfer c80f40,41766c10,70
1218005957|sip |2|00|CStkCall::Transfer this 0xc80f40 state 'Connected' NO transferCall dest '70'
1218005957|sip |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x40e3ed68)
1218005957|sip |2|00|SendCommand: reqDest '204.13.84.75' isLync 0 isGRUU 0 isIP 1 useEffectiveProxy 0
1218005957|sip |2|00|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
1218005957|sip |2|00|CreateFailOverProxyList : IP 1 is '204.13.84.75' on udp port 5060
1218005957|sip |3|00|UA Client Non-INVITE REFER trans state 'callingTrying'->'completed' by 202 resp 10 timeout(0x40e3ed68)
1218005957|sip |2|00|CTrans:: REFER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 202, timeout=10 (0x40e3ed68)
1218005957|efk |1|00|Got call state change: [4]

 

Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: EFK action with refer stops after the refer

Hello Eli,

this goes into support territory which I cannot offer via the Polycom community.

 

If you are seeing the PAGE dialog pressing 1 does not do anything as the numerical keys are for selecting the different page groups.

 

If you do it manually you will see a PAGE softkey. Depending on the phone model (I used a SPIP650) its softkey4.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
eli
Occasional Advisor

Re: EFK action with refer stops after the refer

I'll open a ticket for this then.

 

On the VVX 410 I'm testing with when I push  paging I get a list - 1 default, 2 recent, 3 emergency.  Pushing the corresponding button on the dialpad does initiate the page for me.  I also tried with softkey4 which works too.

 

Thanks again for the help.

Message 7 of 7