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‎10-18-2012 01:51 PM

HP Recommended

OK guru's, I bet this is an easy one for you. But I just can't seem to get it working.

 

Polycom IP650 running SIP 3.2.7. I have in my sip.cfg in my tftpboot

feature.18.name="enhanced-feature-keys" feature.18.enabled="1"

 

I then created another file called efk.cfg and referenced said file in the IP650's macaddress.cfg file like so

<APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="0004f240b683reg.cfg, server.cfg, sip.cfg, efk.cfg" MISC_FILES="" LOG_FILE_DIRECTORY="/polycom/logs/" OVERRIDES_DIRECTORY="/polycom/overrides/" CONTACTS_DIRECTORY="/polycom/contacts/"/>

 

The contents of my efk.cfg are...

<efk>

<version efk.version="2" />

<efklist efk.efklist.1.mname="callpark" efk.efklist.1.status="1"

efk.efklist.1.label="Call Park" efk.efklist.1.use.idle="1"

efk.efklist.1.use.active="1" efk.efklist.1.use.alerting="1"

efk.efklist.1.use.dialtone="1" efk.efklist.1.use.proceeding="1"

efk.efklist.1.use.setup="1" efk.efklist.1.action.string="100$Trefer$"/>

</efk>

<softkey softkey.1.label="Park" softkey.1.action="100$Trefer$" softkey.1.enable="1" softkey.1.use.active="1"/>

 

I just cannot seem to get the Softkey to show up, what am I missing!! Please help

2 REPLIES 2

‎10-18-2012 02:34 PM

HP Recommended

Hello rsenio,

welcome to the Polycom Community.

The SIP 3.2.2 Admin Guide holds a call park example on page 4-46 => here <=

 

Did you look at that example?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-22-2012 05:06 PM

HP Recommended

I ended up basically transfering the contents of my efk.cfg directly into sip.cfg as follows

 

  <softkey softkey.1.label="Park" softkey.1.action="!callpark" softkey.1.enable="1" softkey.1.use.active="1"/>

  <efk>

    <version efk.version="2"/>

    <efklist efk.efklist.1.mname="callpark" efk.efklist.1.status="1"

    efk.efklist.1.label="Call Park" efk.efklist.1.use.idle="1"

    efk.efklist.1.use.active="1" efk.efklist.1.use.alerting="1"

    efk.efklist.1.use.dialtone="1" efk.efklist.1.use.proceeding="1"

    efk.efklist.1.use.setup="1" efk.efklist.1.action.string="##100#"/>

  </efk>

 

So I'm not sure what about me seperating it into a different file caused issues. Syntax or referenced file issue somewhere.

Was this reply helpful? Yes No
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