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‎01-14-2016 09:48 AM

HP Recommended

I'm very new to programming the VVX phones trying to customizing them for out end users. The only palce I make changes are via the web console and uploading the web.cfg file as shown below.

 

I have a request to create line keys on a 40 key expansion unit to allow the receptionist to push a button that will allow the current call to be warm transffered to an extension.

 

Process now is:

1- hit transfer button,

2- enter extension,

3-hit send.

4- Speak with person at extension,

5- hit transfer

 

I would like to create a keys that automate the first 3 commands. Can I upload all these option via the web.cfg? So far i have been able to make everything work that way.

Here is my current web.cfg

 

bg.color.selection="2,1"
        ptt.pageMode.defaultGroup="2"
        lineKey.12.category="SpeedDial"
        attendant.resourceList.1.address="1700"
        attendant.resourceList.2.address="1710"
        attendant.resourceList.3.address="1735"
        attendant.resourceList.4.address="1730"
        attendant.resourceList.5.address="1731"
        attendant.resourceList.6.address="1732"
        attendant.resourceList.7.address="1733"
        attendant.resourceList.8.address="1734"
        attendant.resourceList.9.address="1770"
        attendant.resourceList.10.address="492"
        attendant.resourceList.11.address="1112"
        attendant.resourceList.12.address="190xxxxxxxx"
        attendant.resourceList.1.label="JoAnna"
        attendant.resourceList.2.label="Bob"
        attendant.resourceList.3.label="Kelley"
        attendant.resourceList.4.label="Pete"
        attendant.resourceList.5.label="Mike"
        attendant.resourceList.6.label="Rob"
        attendant.resourceList.7.label="Ian"
        attendant.resourceList.8.label="Gene"
        attendant.resourceList.9.label="Tina"
        attendant.resourceList.10.label="Hold"
        attendant.resourceList.11.label="Chris"
        attendant.resourceList.12.label="Harrisburg Office"
        attendant.resourceList.1.type="automata"
        attendant.resourceList.2.type="automata"
        attendant.resourceList.3.type="automata"
        attendant.resourceList.4.type="automata"
        attendant.resourceList.5.type="automata"
        attendant.resourceList.6.type="automata"
        attendant.resourceList.7.type="automata"
        attendant.resourceList.8.type="automata"
        attendant.resourceList.9.type="automata"
        attendant.resourceList.10.type="automata"
        attendant.resourceList.11.type="automata"
        attendant.resourceList.12.type="automata"
        bg.color.bm.1.em.name=""
        bg.color.bm.1.name="http://xxxx.com/ext/logo-polycom.jpg"
        saf.4=""
        saf.5=""
        softkey.1.action="!xfer2vm"
        softkey.2.action="!blindxfer"
        softkey.3.action="!intercom"
        softkey.4.action="$FRedial$"
        softkey.5.action="$FPage$"
        softkey.6.action="!callpark"
        softkey.7.action="$FRedial$"
        softkey.8.action="*69"
        softkey.9.action="555"
        softkey.10.action="556"
        softkey.1.enable="1"
        softkey.2.enable="1"
        softkey.3.enable="1"
        softkey.4.enable="1"
        softkey.5.enable="1"
        softkey.6.enable="1"
        softkey.7.enable="1"
        softkey.8.enable="1"
        softkey.9.enable="1"
        softkey.10.enable="1"
        softkey.1.insert="0"
        softkey.2.insert="0"
        softkey.3.insert="0"
        softkey.4.insert="0"
        softkey.5.insert="0"
        softkey.6.insert="0"
        softkey.7.insert="0"
        softkey.8.insert="0"
        softkey.9.insert="0"
        softkey.10.insert="0"
        softkey.1.label="xfrVM"
        softkey.2.label="BlindXfer"
        softkey.3.label="InterCom"
        softkey.4.label="Redial"
        softkey.5.label="Page"
        softkey.6.label="Park"
        softkey.7.label="Redial"
        softkey.8.label="LCR"
        softkey.9.label="VoiceMail"
        softkey.10.label="ConfServ"
        softkey.1.precede="0"
        softkey.2.precede="0"
        softkey.3.precede="1"
        softkey.4.precede="0"
        softkey.5.precede="1"
        softkey.6.precede="0"
        softkey.7.precede="0"
        softkey.8.precede="0"
        softkey.9.precede="0"
        softkey.10.precede="0"
        softkey.1.use.active="1"
        softkey.2.use.active="1"
        softkey.3.use.active="0"
        softkey.4.use.active="0"
        softkey.5.use.active="0"
        softkey.6.use.active="1"
        softkey.7.use.active="0"
        softkey.8.use.active="0"
        softkey.9.use.active="0"
        softkey.10.use.active="0"
        softkey.1.use.alerting="0"
        softkey.2.use.alerting="0"
        softkey.3.use.alerting="0"
        softkey.4.use.alerting="0"
        softkey.5.use.alerting="0"
        softkey.6.use.alerting="0"
        softkey.7.use.alerting="0"
        softkey.8.use.alerting="0"
        softkey.9.use.alerting="0"
        softkey.10.use.alerting="0"
        softkey.1.use.dialtone="0"
        softkey.2.use.dialtone="0"
        softkey.3.use.dialtone="0"
        softkey.4.use.dialtone="1"
        softkey.5.use.dialtone="1"
        softkey.6.use.dialtone="0"
        softkey.7.use.dialtone="0"
        softkey.8.use.dialtone="0"
        softkey.9.use.dialtone="1"
        softkey.10.use.dialtone="1"
        softkey.1.use.hold="0"
        softkey.2.use.hold="0"
        softkey.3.use.hold="1"
        softkey.4.use.hold="0"
        softkey.5.use.hold="1"
        softkey.6.use.hold="0"
        softkey.7.use.hold="0"
        softkey.8.use.hold="0"
        softkey.9.use.hold="0"
        softkey.10.use.hold="0"
        softkey.1.use.idle="0"
        softkey.2.use.idle="0"
        softkey.3.use.idle="1"
        softkey.4.use.idle="0"
        softkey.5.use.idle="0"
        softkey.6.use.idle="0"
        softkey.7.use.idle="1"
        softkey.8.use.idle="1"
        softkey.9.use.idle="1"
        softkey.10.use.idle="1"
        softkey.1.use.proceeding="0"
        softkey.2.use.proceeding="0"
        softkey.3.use.proceeding="0"
        softkey.4.use.proceeding="0"
        softkey.5.use.proceeding="0"
        softkey.6.use.proceeding="0"
        softkey.7.use.proceeding="0"
        softkey.8.use.proceeding="0"
        softkey.9.use.proceeding="0"
        softkey.10.use.proceeding="0"
        softkey.1.use.setup="0"
        softkey.2.use.setup="0"
        softkey.3.use.setup="0"
        softkey.4.use.setup="0"
        softkey.5.use.setup="0"
        softkey.6.use.setup="0"
        softkey.7.use.setup="0"
        softkey.8.use.setup="0"
        softkey.9.use.setup="0"
        softkey.10.use.setup="0"
        voIpProt.SIP.alertInfo.1.class="ringAutoAnswer"
        voIpProt.SIP.alertInfo.1.value="alert-autoanswer"
1 REPLY 1

‎01-14-2016 09:55 AM

HP Recommended

Hello cjones,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition you may want to look at the Option 6 example here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

and maybe at this post:

 

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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