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EFK on IP 550 with asterisk

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Occasional Visitor

EFK on IP 550 with asterisk

Hello,

 

I have search the internet for weeks trying to get soft buttons set up on my phones but I have not had much luck I was hoping that you guys can help.

 

I have used this code as an example just to try and get a result.

 

Any help would be appreciated.

 

http://community.polycom.com/t5/VoIP/FAQ-Using-Enhanced-Feature-Keys-EFK-macros-to-change-softkey/td...

 

I placed this code in /tftpboot/sip.cfg

 

<feature>
    <feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"></feature.enhancedFeatureKeys>
  </feature>
  <softkeyoff>
  <softkey softkey.feature.newcall="0" softkey.feature.forward="0"/>
  </softkeyoff>
  <softkey2>
  <softkey softkey.1.action="$FDivert$$FSelect$$FSoftKey2$" softkey.1.enable="1" softkey.1.label="Forward" softkey.1.use.idle="1" />
  </softkey2>
  <softkey3>
  <softkey softkey.2.action="8500$Tinvite$$Cwaitconnect$$Cpause4$3001$Tdtmf$$Cpause4$0000$Tdtmf$" softkey.2.enable="1" softkey.2.label="VM" softkey.2.use.id$
  </softkey3>
  <divertcontact>
  <divert divert.1.contact="8500"/>
  </divertcontact>

 

 

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: EFK on IP 550 with asterisk

Hello eyexer0,

 

welcome to the Polycom Community.

 

We usually request all users to provides us with the Software Version that is currently running.

 

Above FAQ Post clearly states:

 

Please be aware that limited functionality on certain Platforms may occur if an older Version like SIP 3.2.x or older is used.

 

and

 

NOTE: Below has been tested against UCS 3.3.3!

 

Assuming by the fact that you are still using a sip.cfg I can only advise to check your Admin Guide for:

 

<feature feature.18.name="enhanced-feature-keys" feature.18.enabled="1"/>

 

It may be slightely different depending on your SIP Version.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: EFK on IP 550 with asterisk

Hello Steffen,

I apologize for the lack of information.

I am running the following:

Server: Asterisk 1.8.11.0

Phone: IP 550

Firmware: 3.3.33

So I should add the following line that you provided to my sip.cfg:

<feature feature.18.name="enhanced-feature-keys" feature.18.enabled="1"/>


and then create a file called softkeys.cfg and add the following to it:

<feature>
    <feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"></feature.enhancedFeatureKeys>
  </feature>
  <softkeyoff>
  <softkey softkey.feature.newcall="0" softkey.feature.forward="0"/>
  </softkeyoff>
  <softkey2>
  <softkey softkey.1.action="$FDivert$$FSelect$$FSoftKey2$" softkey.1.enable="1" softkey.1.label="Forward" softkey.1.use.idle="1" />
  </softkey2>
  <softkey3>
  <softkey softkey.2.action="8500$Tinvite$$Cwaitconnect$$Cpause4$3001$Tdtmf$$Cpause4$0000$Tdtmf$" softkey.2.enable="1" softkey.2.label="VM" softkey.2.use.id$
  </softkey3>
  <divertcontact>
  <divert divert.1.contact="8500"/>
  </divertcontact>

Once I have created that I should then edit my (mac).cfg

and set my CONFIG_FILES line to look like this:

CONFIG_FILES="0004f23b631a_reg.cfg, sip.cfg, softkeys.cfg"

Am I headed in the right direciton?

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: EFK on IP 550 with asterisk

Hello,

 

UCS 3.3.x / UCS 4.x.x will utilize the feature.enhancedFeatureKeys.enabled="1"

SIP 3.2.x or older will utilize something like feature.18.name="enhanced-feature-keys" feature.18.enabled="1"

(depending on the SIP Version -> Check the Admin guide)

 

I can only suggest to check the Log File on the Provisioning Server if there are any errors.

 

UCS 4.0.2 Rev B will have enhanced troubleshooting possibilitys.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4