Plantronics + Polycom. Now together as Poly Logo

EFK on IP 550 with asterisk

Occasional Visitor

EFK on IP 550 with asterisk

Hello,

 

I have search the internet for weeks trying to get soft buttons set up on my phones but I have not had much luck I was hoping that you guys can help.

 

I have used this code as an example just to try and get a result.

 

Any help would be appreciated.

 

http://community.polycom.com/t5/VoIP/FAQ-Using-Enhanced-Feature-Keys-EFK-macros-to-change-softkey/td...

 

I placed this code in /tftpboot/sip.cfg

 

<feature>
    <feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"></feature.enhancedFeatureKeys>
  </feature>
  <softkeyoff>
  <softkey softkey.feature.newcall="0" softkey.feature.forward="0"/>
  </softkeyoff>
  <softkey2>
  <softkey softkey.1.action="$FDivert$$FSelect$$FSoftKey2$" softkey.1.enable="1" softkey.1.label="Forward" softkey.1.use.idle="1" />
  </softkey2>
  <softkey3>
  <softkey softkey.2.action="8500$Tinvite$$Cwaitconnect$$Cpause4$3001$Tdtmf$$Cpause4$0000$Tdtmf$" softkey.2.enable="1" softkey.2.label="VM" softkey.2.use.id$
  </softkey3>
  <divertcontact>
  <divert divert.1.contact="8500"/>
  </divertcontact>

 

 

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: EFK on IP 550 with asterisk

Hello eyexer0,

 

welcome to the Polycom Community.

 

We usually request all users to provides us with the Software Version that is currently running.

 

Above FAQ Post clearly states:

 

Please be aware that limited functionality on certain Platforms may occur if an older Version like SIP 3.2.x or older is used.

 

and

 

NOTE: Below has been tested against UCS 3.3.3!

 

Assuming by the fact that you are still using a sip.cfg I can only advise to check your Admin Guide for:

 

<feature feature.18.name="enhanced-feature-keys" feature.18.enabled="1"/>

 

It may be slightely different depending on your SIP Version.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: EFK on IP 550 with asterisk

Hello Steffen,

I apologize for the lack of information.

I am running the following:

Server: Asterisk 1.8.11.0

Phone: IP 550

Firmware: 3.3.33

So I should add the following line that you provided to my sip.cfg:

<feature feature.18.name="enhanced-feature-keys" feature.18.enabled="1"/>


and then create a file called softkeys.cfg and add the following to it:

<feature>
    <feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"></feature.enhancedFeatureKeys>
  </feature>
  <softkeyoff>
  <softkey softkey.feature.newcall="0" softkey.feature.forward="0"/>
  </softkeyoff>
  <softkey2>
  <softkey softkey.1.action="$FDivert$$FSelect$$FSoftKey2$" softkey.1.enable="1" softkey.1.label="Forward" softkey.1.use.idle="1" />
  </softkey2>
  <softkey3>
  <softkey softkey.2.action="8500$Tinvite$$Cwaitconnect$$Cpause4$3001$Tdtmf$$Cpause4$0000$Tdtmf$" softkey.2.enable="1" softkey.2.label="VM" softkey.2.use.id$
  </softkey3>
  <divertcontact>
  <divert divert.1.contact="8500"/>
  </divertcontact>

Once I have created that I should then edit my (mac).cfg

and set my CONFIG_FILES line to look like this:

CONFIG_FILES="0004f23b631a_reg.cfg, sip.cfg, softkeys.cfg"

Am I headed in the right direciton?

Message 3 of 4
Polycom Employee & Community Manager

Re: EFK on IP 550 with asterisk

Hello,

 

UCS 3.3.x / UCS 4.x.x will utilize the feature.enhancedFeatureKeys.enabled="1"

SIP 3.2.x or older will utilize something like feature.18.name="enhanced-feature-keys" feature.18.enabled="1"

(depending on the SIP Version -> Check the Admin guide)

 

I can only suggest to check the Log File on the Provisioning Server if there are any errors.

 

UCS 4.0.2 Rev B will have enhanced troubleshooting possibilitys.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4