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EFK "Transfer to VM" on VVX configured with multiple registrations

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Occasional Contributor

EFK "Transfer to VM" on VVX configured with multiple registrations

Hello,

 

I have encountered a scenario where our EFK action string for our "Send2VM" softkey is failing.  Typically we use the following on phones configured with a single registration and it works just great:

 

$Chold$*55$P5N4$$Tinvite$

 

However, when the endpoint is configured with multiple registrations, such as when they have a shared call appearance in addition to their own extension, the key doesn't behave as expected and the transfer fails.  Let's say reg.1/linekey 1 is x100 and reg.2/linekey 2 is x300.

 

If you've answered a call on x100 and use the softkey to transfer that call to VM, the Polycom attempts to use the linekey associated with x300 as opposed to using x100, which obviously fails.  This happens regardless of how many calls per linekey we allow (24), or how many linekeys we assign to x100. 

 

For now, I've been able to work around this by modifying the action to "$FTransfer$*55" for the users who have phones with multiple registrations on them, but it would be great if our original method could be made to work as the workaround isn't quite as nice.

 

Is there a parameter we can define that will force the phone to use the proper line when attempting this type of action? 

 

PS - I've tried this on many versions of firmware including 5.7.1, 5.4.7, 5.4.0, and even down into the 4.1.x path, so I don't think this is a change that happened.  I'm sure this behavior has existing for some time and we just never noticed it before as 99% of our endpoints are configured with a single registration.

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: EFK "Transfer to VM" on VVX configured with multiple registrations

Hello @jothdu,

welcome to the Polycom Community.

The EFK action is not that clever so if not already documented in the FAQ or in the Admin Guide the answer is no.

 

You can store a line key in the EFK so you could have 2 or more buttons.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Contributor

Re: EFK "Transfer to VM" on VVX configured with multiple registrations

Thanks Steffen.  Sounds like the best option is to stick with the "$FTransfer$*55" string for the folks with multiple registrations.

 

I experimented with the $FLineX$ functions before I posted, but like you said, you'd have to have a Send2VM softkey for each registration on the phone and that seems impractical and ripe for constant user error.

Message 3 of 5
Occasional Contributor

Re: EFK "Transfer to VM" on VVX configured with multiple registrations

In case this helps someone else, it turns out that there is a parameter that can be set to get this working properly:

 

call.stickyAutoLineSeize

Message 4 of 5
Polycom Employee & Community Manager

Re: EFK "Transfer to VM" on VVX configured with multiple registrations

Hello @jothdu,

Good find, I forgot my own reply back from 2013 => here <=

 

I will add this info into the EFK FAQ.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 5