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EFK to execute transfer to Voicemal


EFK to execute transfer to Voicemal

I am trying to configure an EFK to perform a transfer to vmail. We use a Genband C15 switch with APMax Voicemail. I have read numerous posts with ideas on this but none of them quite fit what I am looking for.


I want a softkey that will transfer the call to a specific 7 digit telephone number, once vmail answers I need to outpulse 10 additional digits as entered by the transferer. This 10 digit number instructs the voicemail of the mailbox where the call is to be transferred.


One thing that I have tried will accomplish the transfer is 

96669999$Trefer$ however the caller doesnt get to the mailbox; they are at the stage where the voicemail is expecting the 10 digit mailbox number.


I have also tried to play around with using FTransfer


The phone does not like this string, in fact I cannot get it to like anything beyond the $FTransfer$


Any ideas on how to make this happen?


Message 1 of 2
Polycom Employee & Community Manager

Re: EFK to execute transfer to Voicemal

Hello Chris,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

Above describes numerous scenarios including yours. Simply have a look at example 1.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2