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Eagle eye director does not Track anymore - Group 310

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Occasional Advisor

Eagle eye director does not Track anymore - Group 310

Dear,

 

we have the following issue. We use an Eagle Eye Director + G310 in Trio Mode + Trio 8800, I did update everything to the latest version.

The issue is, that the Eagle eye director does not track anymore. I can turn it on on the G310, but then it does not work and after a reboot it is always set to off automatically.

I did already factory default the Eagle eye director and also the group series.

Does anyone know what this could be?

If I check on the Trio and go to the Camera settings it says "Do you want to disable tracking" So somehow it seems to be on, but also off?! 

 

See attached a screen, it always jumps back after reboot. Even if I change and save it.

 

Kind regards

2 REPLIES 2
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Polycom Employee & Community Manager

Re: Eagle eye director does not Track anymore - Group 310

Hello @Proxy00 ,

 

welcome back to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
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UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
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Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Message 2 of 3
Occasional Advisor

Re: Eagle eye director does not Track anymore - Group 310

Dear,

 

can you delete this post? It does work now, after I also did a factory reset of the trio while it was connected to the group.

 

The strange thing is, I did factory reset the EED and G310 (while the trio was not paired to the G310) and it did not work. But now it seems to be okay.

Anyway.

 

Thanks for your time.

Kind regards

Sven

Message 3 of 3