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Easiest way to allow 2 people to listen to same conversation

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Occasional Visitor

Easiest way to allow 2 people to listen to same conversation

Hello,

 

I am an IT guy, but the phones are new to me,

 

One of my clients has a bunch of phones and wants to know the easiest way to allow 2 employees to listen to same conversation on phone?

 

I see there is a both a headset, and handset jack on bottom of phones.

 

Is it is easy as plugging 2 into the bottom of phone or is there more to it?

 

Thanks

Dan

 

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: Easiest way to allow 2 people to listen to same conversation

Hello Dan,

welcome to the Polycom Community.

One output only works at a time. They are not both active at the same time.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Occasional Visitor

Re: Easiest way to allow 2 people to listen to same conversation

OK, thanks.

 

So what is the solution?

 

Message 3 of 7
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Polycom Employee & Community Manager

Re: Easiest way to allow 2 people to listen to same conversation

Hello Dan,

I can only talk about Polycom solutions within this official Polycom community.

 

Maybe you can find a 3rd party that produces a splitter or similar.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
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Valued Contributor

Re: Easiest way to allow 2 people to listen to same conversation

Dan,

A simple Google/Bing search for 'phone headset splitter' will show numerous options.  Having a second person listen/monitor a phone call is a standard training/supervisory function.

JoeV
Message 5 of 7
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Occasional Visitor

Re: Easiest way to allow 2 people to listen to same conversation

Thanks...did not realize it was this simple.  I thought it was all done with a central software management solution and allowing 2 people to hear same calls at their desks.  I just ordered a bunch of those adapters.

 

Thanks

 

Message 6 of 7
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Occasional Advisor

Re: Easiest way to allow 2 people to listen to same conversation

If you client wants to be wireless while doing these trainings, you can get two wireless headsets that have a built in conference feature. Models like the Discover D901, D902 or D903 allow you to conference up to 3 headsets on a single charging base for this exact purpose. 

Message 7 of 7