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Echo cancellation using Polycom SoundStation IP 6000

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Occasional Visitor

Echo cancellation using Polycom SoundStation IP 6000

Hi, 

 

We are using and Polycom soundstation ip 6000,  

 

Calls are successful but we have a acoustic echo problem.

 

We can activate AEC?

 

Thank you

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Echo cancellation using Polycom SoundStation IP 6000

Hello psanchez,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: Echo cancellation using Polycom SoundStation IP 6000

Hi.

 

Version:

 

Home Phone Information Phone Model SoundStation IP 6000

Part Number 3111-15600-001 Rev:W

MAC Address 64:16:7F:05:05:F3

IP Address 192.168.2.23

UC Software Version 4.0.11.0583

BootROM Software Version 5.0.5.2324

 

Thanks

Message 3 of 4
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Polycom Employee & Community Manager

Re: Echo cancellation using Polycom SoundStation IP 6000

Hello psanchez,

 

Your BootROM aka Updater should be on 5.0.11 as well as shown => here <= on the 2nd post.

 

Not knowing what configuration you use Echo Cancelling is usually active.

 

I suggest you open a support ticket via Nycomm Ltd who sold this phone back in 30/03/2016


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4