Echo on VVX 400 5.2.0

Anonymous · ‎04-02-2015

Hello,

We are aving a few customers on the VVX 400 experiencing echo on the handset - These customers upgraded from ip 501 and ip650 phones. We are currently running. 5.2.0 and the phones are connected to Asterisk.

SteffenBaierUK · ‎04-02-2015

Hello NatelBroadband,

As already reminded back in September 2014 => here <=

It would be great if you could follow up your original post's and provide some feedback if the reply has helped you so other users can profit from your experience.

The source of the echo is usually the far end.

We would need to know if the Phones are now using a different codec, if these are internal calls or external calls etc.

Please work with your Polycom reseller who sold you the phones to receive further support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question