Efficient transfer of calls using contact list

SOLVED
Occasional Contributor

Efficient transfer of calls using contact list

The following is using a vvx 300 series phone using UC version 5.4.5 although we have 400 and 600 series phones available if that matters.

 

I have a customer who's receptionist nearly always transfers calls to one of a large list of other employees who are included in the contact list.  .  Currently this requires hitting (transfer) - (Home) (Directories)  - (Contact Directory)   .  They would like to be able to reduce the number of button presses needed to get to the Contact Directory.  

 

Alternativly I've looked into using an expansion module and this would be perfect if ALL of the directory entries appeared on the EM.  Unfortunately the first few entries appear on the actual phone and promptly dissapear as soon as the user presses <transfer>.  Net result is that if they want to transfer to most of the users they are available from the em but for the first few entries they have to hit <lines> first .  If I could get those first few directory entries on the em rather than the phone that would work well but I'm not sure how to do that.

 

Does anyone have any suggestions?

 

 

Message 1 of 3
2 REPLIES
Highlighted
Polycom Employee & Community Manager

Re: Efficient transfer of calls using contact list

Hello @nmos,

welcome to the Polycom Community.

 

UC Software 5.4.5 is no longer a supported version.

 

I suggest to try this with the current 5.7.0 as it has new features as shown => here <=

 

The new default off hook feature may do what you are after.

 

In addition the community's VoIP FAQ contains this post here:

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Contributor

Re: Efficient transfer of calls using contact list

Thanks.  Upgrading the firmware and using up.OffHookLineView.enabled="1" in the config worked out perfectly.  I may also add a Directory entry on one of the line keys as mentioned in the faq for those users who don't have an em. 

 

Message 3 of 3