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Enable VVX web access from any VLAN?

hkelley
Occasional Advisor

Enable VVX web access from any VLAN?

Our desktops are on a different VLAN from our phones.   I think I read somewhere that VVX web access is only available from the same VLAN.

 

I assume that is why the phone says "The document requested was not found on this server" (404) when I browse to it.

 

Can this be changed to allow access from a list of trusted IPs?

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Enable VVX web access from any VLAN?

Hello hkelley,

 

there is no restriction that I am aware off on the phone end.

 

Are you using the IP address or some stored URL ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
hkelley
Occasional Advisor

Re: Enable VVX web access from any VLAN?

This is the warning I was referring to:

 

"You can access the Web Utility using any compatible Web browser installed on your PC. Before you begin, you will need to ensure that the phone is on and that your PC and phone are on the same virtual local area network (VLAN); otherwise you won’t be able to connect to the Web Utility."

 

http://support.polycom.com/global/documents/support/user/products/voice/UC_Web_Config_Utility_User_G...

 

Does it not apply to 5.0?

 

Hugh

Message 3 of 8
hkelley
Occasional Advisor

Re: Enable VVX web access from any VLAN?

Never mind,  I had enabled the web server but had not enabled web administration.   That is why I was getting that message.

Message 4 of 8
Elix3r
Visitor

Re: Enable VVX web access from any VLAN?

How did you enable web administration? im currently getting this error on all of our phones from different computers on the same lan. I used to be able to access the web interface without any issues. 

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Enable VVX web access from any VLAN?

Hello ,

welcome back to the Polycom Community.

As reminded already => here <= the last time it is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

 

Did you ever get this issue fixed ?

Please also include if you are using a SIP server or a LYNC server
If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

  • What has changed that now triggers the issue?
    Did you upgrade the phones and if yes from what Software Version?

  • Can you attach a screenshot of the error message?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Elix3r
Visitor

Re: Enable VVX web access from any VLAN?

Label: SIP

 

Version 5.4.1.14510

 

 Boot Block:  3.0.4.0028

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Enable VVX web access from any VLAN?

Hello elix3r,

You have not answered all my questions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8