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Enabling EAPOL Logoff Message for Polycom 335

Sho Inductivo
Occasional Visitor

Enabling EAPOL Logoff Message for Polycom 335



How do you enable the eapol log off message on Polycom 335?  I have read support documents from the polycom support sites and it says it has to be done in the Central Provisioning Server. How do I get it configured on our Polycoms.


Our VOIP vendor told me that their "provisioning server"  does not support  EAPoL Logoff Messaging.







Message 1 of 2
Polycom Employee & Community Manager

Re: Enabling EAPOL Logoff Message for Polycom 335

Hello sho,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


UC SOftware 4.0.0 added 802.1x support which included EAPOL and a community search finds these posts => here <=


Please work this with your vendor as your phone supports 4.0.11 which is the latest software for this phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2