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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-05-2012 12:13 AM

HP Recommended

Hi there,

 

I'm new to VOIP and rather non-technical.  We had an IT guy order us a PolyCom SoundPoint IP 335 to use with our OnSIP account.  He's since left the company and we've just moved offices...and I have no idea how to get this thing set up again.

 

The docs on this site area a bit too technical for my understanding.

 

The phone is in an endless reboot loop where it says "Error Saving Applications"

 

What I've done:

- Plugged phone into power

- Plugged in handset

- Plugged phone into our wifi card

 

The wifi network here is different from the one we used to have.  I suspect I need to plug the phone directly into my computer and do some stuff with it, but I don't know what to do once I do that.

 

What do I do?  Is there a software utility I need to download (I'm on a Macbook Pro)?  Do I need to somehow wipe out an admin password on the phone to log into it after I connect it to my computer?

 

Thanks!

1 REPLY 1

‎03-05-2012 09:43 AM

HP Recommended

Hello blora,

welcome to the Polycom Community.

We encourage all users to read the Read First and check the FAQ => here <=

 

Within the FAQ we specify to supply the SIP / UCS Software Version in any new post.

 

Depending on this Software Version the phones rely on the Provisioning Server which seems to be missing in your environment since you have moved.

 

I would suggest to seek professional assistance or follow up on the troubleshooting steps provided within the community.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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