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Error 400 on loading MAC.cfg


Error 400 on loading MAC.cfg

Hi I am trying to provision polycom 650 with 3.2.7 via HTTPS.


I am getting "config file error" and server side I see tha the phone is only trying to download MAC.cfg and getting 400 error: - - [05/Jun/2013:21:42:34 -0400] "GET /p/0804/0004f21ffbd1.cfg HTTP/1.1" 400 4495 "-" "FileTransport PolycomSoundPointIP-SPIP_650-UA/"

 Her is the 0004f21ffbd1.cfg file:


<?xml version="1.0" standalone="yes"?>
<!-- Default Master SIP Configuration File-->
<!-- For information on configuring Polycom VoIP phones please refer to the -->
<!-- Configuration File Management white paper available from: -->
<!-- -->
<!-- $RCSfile$  $Revision: 128085 $ -->
<APPLICATION_VVX1500 CONFIG_FILES_VVX1500="phone1.cfg, sip.cfg"/>
<!-- Change sip_vvx1500.cfg to sip_vvx1500_H323.cfg to enable H.323 if so licensed -->
<APPLICATION_SPIP300 APP_FILE_PATH_SPIP300="sip_213.ld" CONFIG_FILES_SPIP300="phone1_213.cfg, sip_213.cfg"/>
<APPLICATION_SPIP500 APP_FILE_PATH_SPIP500="sip_213.ld" CONFIG_FILES_SPIP500="phone1_213.cfg, sip_213.cfg"/>
<APPLICATION_SPIP301 APP_FILE_PATH_SPIP301="sip_318.ld" CONFIG_FILES_SPIP301="phone1_318.cfg, sip_318.cfg"/>
<APPLICATION_SPIP501 APP_FILE_PATH_SPIP501="sip_318.ld" CONFIG_FILES_SPIP501="phone1_318.cfg, sip_318.cfg"/>
<APPLICATION_SPIP600 APP_FILE_PATH_SPIP600="sip_318.ld" CONFIG_FILES_SPIP600="phone1_318.cfg, sip_318.cfg"/>
<APPLICATION_SPIP601 APP_FILE_PATH_SPIP601="sip_318.ld" CONFIG_FILES_SPIP601="phone1_318.cfg, sip_318.cfg"/>
<APPLICATION_SSIP4000 APP_FILE_PATH_SSIP4000="sip_318.ld" CONFIG_FILES_SSIP4000="phone1_318.cfg, sip_318.cfg"/>

 Please advise what can be wrong

Message 1 of 4
Valued Contributor

Re: Error 400 on loading MAC.cfg

what was the source of provising,manual or automatic and what staus is showing at CMA for the same??





Yash Pal

Message 2 of 4
Polycom Employee & Community Manager

Re: Error 400 on loading MAC.cfg



this is a VoIP Subforum and not in any way connected to the CMA infrastructure. Please check this before replying to a post.




change your CURL log level on the phone to debug and repeat the test. In addition check your Server logs.


Best Regards


Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4

Re: Error 400 on loading MAC.cfg

log.render.level is set to "1". But PUT method is not allowed on provisioning server for security reasons.

So I manually typed in 



in mac.cfg. But the phone is not uploading logs via FTP for some reason. Dropping log files via FTP work for all my phones except this one.


Please advise.

Message 4 of 4