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Error 400 on loading MAC.cfg

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Advisor

Error 400 on loading MAC.cfg

Hi I am trying to provision polycom 650 with 3.2.7 via HTTPS.

 

I am getting "config file error" and server side I see tha the phone is only trying to download MAC.cfg and getting 400 error:

 

1.2.3.4 - - [05/Jun/2013:21:42:34 -0400] "GET /p/0804/0004f21ffbd1.cfg HTTP/1.1" 400 4495 "-" "FileTransport PolycomSoundPointIP-SPIP_650-UA/3.2.7.0198"

 Her is the 0004f21ffbd1.cfg file:

 

<?xml version="1.0" standalone="yes"?>
<!-- Default Master SIP Configuration File-->
<!-- For information on configuring Polycom VoIP phones please refer to the -->
<!-- Configuration File Management white paper available from: -->
<!-- http://www.polycom.com/common/documents/whitepapers/configuration_file_management_on_soundpoint_ip_p... -->
<!-- $RCSfile$  $Revision: 128085 $ -->
<APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="x23.cfg, phone1.cfg, sip.cfg" MISC_FILES="" LOG_FILE_DIRECTORY="" OVERRIDES_DIRECTORY="" CONTACTS_DIRECTORY="" LICENSE_DIRECTORY="">
<APPLICATION_VVX1500 CONFIG_FILES_VVX1500="phone1.cfg, sip.cfg"/>
<!-- Change sip_vvx1500.cfg to sip_vvx1500_H323.cfg to enable H.323 if so licensed -->
<APPLICATION_SPIP300 APP_FILE_PATH_SPIP300="sip_213.ld" CONFIG_FILES_SPIP300="phone1_213.cfg, sip_213.cfg"/>
<APPLICATION_SPIP500 APP_FILE_PATH_SPIP500="sip_213.ld" CONFIG_FILES_SPIP500="phone1_213.cfg, sip_213.cfg"/>
<APPLICATION_SPIP301 APP_FILE_PATH_SPIP301="sip_318.ld" CONFIG_FILES_SPIP301="phone1_318.cfg, sip_318.cfg"/>
<APPLICATION_SPIP501 APP_FILE_PATH_SPIP501="sip_318.ld" CONFIG_FILES_SPIP501="phone1_318.cfg, sip_318.cfg"/>
<APPLICATION_SPIP600 APP_FILE_PATH_SPIP600="sip_318.ld" CONFIG_FILES_SPIP600="phone1_318.cfg, sip_318.cfg"/>
<APPLICATION_SPIP601 APP_FILE_PATH_SPIP601="sip_318.ld" CONFIG_FILES_SPIP601="phone1_318.cfg, sip_318.cfg"/>
<APPLICATION_SSIP4000 APP_FILE_PATH_SSIP4000="sip_318.ld" CONFIG_FILES_SSIP4000="phone1_318.cfg, sip_318.cfg"/>
</APPLICATION>

 Please advise what can be wrong

Message 1 of 4
3 REPLIES 3
Highlighted
Valued Contributor

Re: Error 400 on loading MAC.cfg

what was the source of provising,manual or automatic and what staus is showing at CMA for the same??

 

 

Regards

 

Yash Pal

BR
Yash
Message 2 of 4
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Polycom Employee & Community Manager

Re: Error 400 on loading MAC.cfg

@Yashpal,

 

this is a VoIP Subforum and not in any way connected to the CMA infrastructure. Please check this before replying to a post.

 

@Nikita

 

change your CURL log level on the phone to debug and repeat the test. In addition check your Server logs.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Advisor

Re: Error 400 on loading MAC.cfg

log.render.level is set to "1". But PUT method is not allowed on provisioning server for security reasons.

So I manually typed in 

LOG_FILE_DIRECTORY="ftp://username:password@1.2.3.4"

 

in mac.cfg. But the phone is not uploading logs via FTP for some reason. Dropping log files via FTP work for all my phones except this one.

 

Please advise.

Message 4 of 4