Plantronics + Polycom. Now together as Poly Logo

Error : Application Not Found.

TBotNik
Occasional Advisor

Re: Error : Application Not Found.

All,

 

Some progress here.  changed the names of all the *macid*.cfg files to *macid*.old.cfg, uploaded the 0000000000.cfg file via FTP and rebooted phones.

 

Now it finds the application and loads but give the error:

 

*************************************

 

Configuration File Error

 

Error:   0x10000

 

*************************************

 
Orginally it built it own .cfg files but not doing that now so only have the *.old.cfg one in the directory.
 
Assuming I will have to regen these, but do not want to just rename, as I'm afraid the old problem will return.
 
Cheers!
 
TBNK
Message 11 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Error : Application Not Found.

Hello TBotNik,

the phone needs to be able to load its sip.cfg / phone1.cfg or as in your case the matching phone1_XXX.cfg / sip_XXX.cfg where XXX represents the SIP version you are attempting to use.

 

It does this either via the 000000000000.cfg or a copy of this stored as the MAC Address of the SSIP4000 in question.

 

Let's for arguments sake use SIP 3.1.8 in your case.

 

You would download the SIP 3.1.8 Split file from our support page => here <=

 

If you unzip this file you will need the following:

 

  • 2201-06642-001.sip_318.ld
  • phone1_318.cfg
  • sip_318.cfg

Dump all the above into your provisioning server directory and store the 000000000000.cfg as your MAC.cfg instead.

 

Open the MAC.cfg file:

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Default Master SIP Configuration File-->
<!-- For information on configuring Polycom VoIP phones please refer to the -->
<!-- Configuration File Management white paper available from: -->
<!-- http://www.polycom.com/common/documents/whitepapers/configuration_file_management_on_soundpoint_ip_p... -->
<!-- $RCSfile$  $Revision: 125118 $ -->
<APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="phone1.cfg, sip.cfg" MISC_FILES="" LOG_FILE_DIRECTORY="" OVERRIDES_DIRECTORY="" CONTACTS_DIRECTORY="" LICENSE_DIRECTORY="">
  <APPLICATION_SPIP300 APP_FILE_PATH_SPIP300="sip_212.ld" CONFIG_FILES_SPIP300="phone1_212.cfg, sip_212.cfg" />
  <APPLICATION_SPIP301 APP_FILE_PATH_SPIP301="sip_318.ld" CONFIG_FILES_SPIP301="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SPIP430 APP_FILE_PATH_SPIP430="sip_318.ld" CONFIG_FILES_SPIP430="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SPIP500 APP_FILE_PATH_SPIP500="sip_212.ld" CONFIG_FILES_SPIP500="phone1_212.cfg, sip_212.cfg" />
  <APPLICATION_SPIP501 APP_FILE_PATH_SPIP501="sip_318.ld" CONFIG_FILES_SPIP501="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SPIP600 APP_FILE_PATH_SPIP600="sip_318.ld" CONFIG_FILES_SPIP600="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SPIP601 APP_FILE_PATH_SPIP601="sip_318.ld" CONFIG_FILES_SPIP601="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SSIP4000 APP_FILE_PATH_SSIP4000="sip_318.ld" CONFIG_FILES_SSIP4000="phone1_318.cfg, sip_318.cfg" />
</APPLICATION>

 and ensure the following line is present:

 

<APPLICATION_SSIP4000 APP_FILE_PATH_SSIP4000="sip_318.ld" CONFIG_FILES_SSIP4000="phone1_318.cfg, sip_318.cfg" 

 Above will then, once the phone boots look for these 3 files mentioned above automatically and the phone will work.

 

The Phone will not find the sip_318.ld but it will automatically load the 2201-06642-001.sip_318.ld instead.

 

Above is all documented in our provided support documentation and also in the FAQ's and any further details should be worked via your Polycom reseller as the unit in question was sold back in April 2009.

 

I have also removed the Polycom Tier 1 employees name as this is irrelevant to this post.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 14
TBotNik
Occasional Advisor

Re: Error : Application Not Found.

All,

 

OK one phone up but not finding outside lines.  Not sure if that is still a PolyCom config issue or in the Fonality PBXtra side.  Would think the latter, but not sure of anything after this mess.

 

Cheers!

 

TBNK

Message 13 of 14
TBotNik
Occasional Advisor

Re: Error : Application Not Found.

Steffen,

 

OK both phones are now working, but not accessing any outside line or even intercom (ext to ext) calls, but figure that is a switch issue not a phone/device issue.

 

Thanks for your help!

 

Cheers!

 

TBNK

Message 14 of 14