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Error , aplication is not present polycom ip 331

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Error , aplication is not present polycom ip 331

good afternoon, I have a problem with a Polycom SoundPoint IP 331 phone
when charging the phone I get an error
application tells me is not present, that I can do and what would be the steps to update the software. it's my first time that happens to me
Thank you.

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Polycom Employee & Community Manager

Re: Error , aplication is not present polycom ip 331

Hello krlosreyes,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <= 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2