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Error , aplication is not present polycom ip 331

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Error , aplication is not present polycom ip 331

good afternoon, I have a problem with a Polycom SoundPoint IP 331 phone
when charging the phone I get an error
application tells me is not present, that I can do and what would be the steps to update the software. it's my first time that happens to me
Thank you.

Message 1 of 2
Polycom Employee & Community Manager

Re: Error , aplication is not present polycom ip 331

Hello krlosreyes,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <= 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2