good afternoon, I have a problem with a Polycom SoundPoint IP 331 phone when charging the phone I get an error application tells me is not present, that I can do and what would be the steps to update the software. it's my first time that happens to me Thank you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's