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Error, application is not present

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Advisor

Error, application is not present

Ive got a VVX 601 handset, i upgraded the software using the web config (i was messing about) and its currently 5.9.0.9355. I had to reboot the handset and now its stuck in a loop with the above error. I tried resetting to default but that dosent change the firmware. My Tftp server only has the software version 5.5.0 on it, so im assuming thats the problem.

 

Ive looked around and it would seem that i cant download 5.9.0, 5.8.0 is at the top of the list on polycoms software downloads. Can anyone suggest how i can either dowgrade it back to 5.5.0 or less, bearing in mind that i cant use the web interface anymore as the phone wont boot up. Or think of another way that i can get it working.

 

Much appreciated.

Message 1 of 16
1 ACCEPTED SOLUTION

Accepted Solutions
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Advisor

Re: Error, application is not present

I was loading the wrong file!!! It was the wrong one for the vvx601. Feel daft now, but at least i know. the split files worked as soon as i put the correct one in "3111-48600".

 

Thanks for the help.

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Message 16 of 16
15 REPLIES 15
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Polycom Employee & Community Manager

Re: Error, application is not present

Hello @Eyes,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 27, 2012 QuestionI get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

In addition there is currently no UC Software 5.9.0


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 16
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Advisor

Re: Error, application is not present

Thanks for the quick reply. Yeah i read that before i posted, but to be honest i didnt really understand it. My phone connects to the tftp server when it tries to boot where the files are stored but they are a lower software level so it ignores them.  I assume the provissioning server is something else?

Message 3 of 16
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Polycom Employee & Community Manager

Re: Error, application is not present

Hello @Eyes,

A provisioning server simply is a term which describes either a TFTP/FTP/HTTP server enabling the phone to load software and configuration.

 

A phone will always be able to upgrade / downgrade if a software available on a server is different to the one running on the phone.

 

The FAQ / community search should be consulted for any other queries and other community members are welcome to comment.

 

If all of the above fails please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 16
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Advisor

Re: Error, application is not present

It does connect  to the TFTP server and downloads 82% of the file, but then fails each time?

Message 5 of 16
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Polycom Employee & Community Manager

Re: Error, application is not present

Hello @Eyes,

there are multiple posts in the past that show the same issue when using TFTP. Are you using the combined file by any chance ?

 

I suggest you use FTP instead.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 16
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Member

Re: Error, application is not present

Link removed as this server is not capable to handle external requests as it is only intended for Polycom Support Users

Message 7 of 16
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Advisor

Re: Error, application is not present

Seperate files. I downloaded a new version of the software 5.5.0, i renamed the SIP.LD file "sip5.ld" and added it to my folder. I renamed it in my mac.cfg file to the same but get this error everytime.

 

 

0627125623|copy |3|01|Download of 'sip5.ld' succeeded on attempt 1 (addr 1 of 1)
0627125623|cfg |4|01|Prov|File sip5.ld was not valid
0627125623|app1 |4|01|Error downloading sip5.ld
0627125623|cfg |3|01|Prov|Image has not changed
0627125623|cfg |4|01|Prov|Provisioning failed
0627125623|app1 |6|01|Error application is not present.
0627125623|app1 |6|01|Uploading boot log, time is Wed Jun 27 12:56:23 2018

 

Message 8 of 16
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Polycom Employee & Community Manager

Re: Error, application is not present

Hello @Eyes,

I am unsure why you would be renaming any files.

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

If you are unable to follow the FAQ's or results from a community search the next step would be to open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 16
Highlighted
Advisor

Re: Error, application is not present

I renamed it, as i have 1400 phones working fine on version 3.0.5 using the current sip.ld file and didnt want to interfere with them whilst i worked out what was wrong with this. It all started when i upgraded it to 5.9.0 using the web connection to the handset.

Message 10 of 16