Error, application is not present

[SteffenBaierUK]

Hello @Eyes,

all this information is useful and should be provided at the start of a post so exact advice can be provided.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

The above FAQ post outlines all the options and a single <mac>.cfg file with a separate directory specifying the location of your "new" sip.ld or <part-nr>.sip.ld would be sufficient.

If you still fail open a ticket as outlined if nobody else comments.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

No im still confused im afraid. I take a working VVX config. Rename it to the mac address of this phone and the sip.ld file fails everytime at 82%. My working VVX handsets are 5.5.1. This handset was upgraded to 5.9.0. So it must be something to do with that. Ive tried doing a factory reset but that dosent appear to reset the software version.

[SteffenBaierUK]

Hello @Eyes,

You are not providing any information for us to try an help.

As outlined already use FTP instead of TFTP and if TFTP is the only option then ensure you are not using a combined file and use split instead.

Please raise a support ticket as there is no software 5.9.0 either. This must be the Updater instead.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Thanks for this. TFTP is the only option that i have im afraid, and yes im using split files.

Mac address is 64167F3787AD its only about 2 weeks old. I bought it from a reseller "Rocom"

[SteffenBaierUK]

Hello @Eyes,

Either work with the reseller that you know or Nycomm Ltd who we sold the phone via.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous · Accepted solution]

I was loading the wrong file!!! It was the wrong one for the vvx601. Feel daft now, but at least i know. the split files worked as soon as i put the correct one in "3111-48600".

Thanks for the help.

[Anonymous]

How were you able to access back the phone's web interface and changed the file please?

[SteffenBaierUK]

Hello @slteo ,

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible

Please ensure you familiarise yourself with the FAQ’s listed in my signature for your convenience.

From our FAQ:

Sep 27, 2012 Question: I get the message “Error application not present / Application not Found” on my phones screen

Resolution: Please check => here <= or => here <= and ensure you are not using a TFTP server

To answer your actual question, if the phone is in this state there is no web client active to access.

Follow the above instructions

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier