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Error application is not present.

Occasional Visitor

Error application is not present.

Hi, i'm new here in Polycom Comunity. 


But I have a problem in Polycom SoundStation IP 7000. When I restore it default configurations, and was finish restore. The Polycom SoundStation IP show the message about error. 


I read many articles about this problem on The Polycom Comunity but i can't understand how do restore for this SoundStation. 


I need step by step to do this. 



Thanks for help!

Message 1 of 2
Polycom Employee & Community Manager

Re: Error application is not present.

Hello Jaclinton,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=




Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2