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Error, application is not present

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Polycom Employee & Community Manager

Re: Error, application is not present

Hello @Eyes,

all this information is useful and should be provided at the start of a post so exact advice can be provided.


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=


The above FAQ post outlines all the options and a single <mac>.cfg file with a separate directory specifying the location of your "new" sip.ld or <part-nr>.sip.ld would be sufficient.

 

If you still fail open a ticket as outlined if nobody else comments.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 16
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Advisor

Re: Error, application is not present

No im still confused im afraid. I take a working VVX config. Rename it to the mac address of this phone and the sip.ld file fails everytime at 82%. My working VVX handsets are 5.5.1. This handset was upgraded to 5.9.0. So it must be something to do with that. Ive tried doing a factory reset but that dosent appear to reset the software version.

Message 12 of 16
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Polycom Employee & Community Manager

Re: Error, application is not present

Hello @Eyes,

You are not providing any information for us to try an help.

 

As outlined already use FTP instead of TFTP and if TFTP is the only option then ensure you are not using a combined file and use split instead.

 

Please raise a support ticket as there is no software 5.9.0 either. This must be the Updater instead.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 16
Highlighted
Advisor

Re: Error, application is not present

Thanks for this. TFTP is the only option that i have im afraid, and yes im using split files.

 

Mac address is 64167F3787AD its only about 2 weeks old. I bought it from a reseller "Rocom"

 

Message 14 of 16
Highlighted
Polycom Employee & Community Manager

Re: Error, application is not present

Hello @Eyes,

Either work with the reseller that you know or Nycomm Ltd who we sold the phone via.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 15 of 16
Highlighted
Advisor

Re: Error, application is not present

I was loading the wrong file!!! It was the wrong one for the vvx601. Feel daft now, but at least i know. the split files worked as soon as i put the correct one in "3111-48600".

 

Thanks for the help.

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Message 16 of 16