Plantronics + Polycom. Now together as Poly Logo

Error on CX600

steven.provo
Occasional Visitor

Error on CX600

Hi

 

When connecting a CX600 with a USB cable to a HP Thinclient after a few hours a message pops up. The message is in French 'Protocole voix sur IP" which is littery translated "Protocol voice over IP". Has anyone a clue why this pops up. The user can't make any phonecall until the USB cable is unplugged. Could it be possible that after making a call from with the Lync client the Polycom doesn't have a clue that the call is finished and keeps active (on a cellphone picture of the error message i see a counter of 34 minutes). Picture is attached.

 

The CX600 is also connected by LAN network because the HP thinclient is using the built-in switch from the CX600.

 

 

Kind Regards

Steven Provo

 

1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Error on CX600

Hello Steven Provo,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here

 

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2