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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-09-2014 08:02 AM

HP Recommended

Hi,

 

We would like to manage our Polycom IP 335 phone with web interface, but we can´t do it. We put the IP address into our Internet Explorer but there isn´t response. There is not error, we get white screen without error and. We try to do it with Crome, Firefox and Internet Explorer and the result is the same

 

Can you help us?

Thanks in advanced

2 REPLIES 2

‎04-09-2014 02:14 PM

HP Recommended

Hello soporte,

welcome to the Polycom Community.

A useful information is always to provide such details as if this is a new installation or something that stopped recently.

 

Did you provision the phone yourselve or is this by some kind of provider?

 

It could be as simple as the Web Interface being disabled by whoever set the phone up.

 

You did not provide sufficient information to give any advise apart from the above.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-14-2014 04:09 AM

HP Recommended

Hi,

 

The installation has 4-6 month.

The phones are working fine, but our customer needs to manage  these ip phones by remote with an explorer

We try to do it with phone ip address but it doesn´t work. Also, we modified phone conf file and we putted <httpd httpd.enabled="1" httpd.cfg.enabled="1"> but the problem persists

 

Best Regards,

Was this reply helpful? Yes No
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