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Errors On IP7000 - "corrupt file system, please format" and then bricked

Joey.macaluso
Occasional Contributor

Errors On IP7000 - "corrupt file system, please format" and then bricked

I have several IP7000 that have been in use for some time becoming unusable and eventually become bricked and need replacings. We just replaced one, and the new IP7000 is showing the same symptoms the others had before becoming bricked.

A user usually first reports that the IP7000 will not make a call, or that it will only work for one or two calls before needing a reboot. Soon its reported that the device displays “corrupt file system, please format” with the only option as “Fix.” Once the fix is done (a very long process), the device will work for a few days or uses before the issue returns. Eventually, the device will get to the point that “fix” no longer works and the device is just stuck on the Polycom splash screen. The devices will some time display "Error, Application not present" as well.

Message 1 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Errors On IP7000 - "corrupt file system, please format" and then bricked

Hello Joey,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

 

In addition the message "Error, Aplication not found" is also in the FAQ and can be found utilizing the search engine.


Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Joey.macaluso
Occasional Contributor

Re: Errors On IP7000 - "corrupt file system, please format" and then bricked

I believe the devices UC Software version is: 4.0.10.0568  

Message 3 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Errors On IP7000 - "corrupt file system, please format" and then bricked

Hello Joey,

4.0.12 is the latest currently supported version that should be utilized.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
Joey.macaluso
Occasional Contributor

Re: Errors On IP7000 - "corrupt file system, please format" and then bricked

The current device we are working with and have immediate access to is completely bricked. it will only load to the Polycom splash screen.  

Message 5 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Errors On IP7000 - "corrupt file system, please format" and then bricked

Hello Joey,

What is the MAC Address of the device usually starting with 0004F ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
Joey.macaluso
Occasional Contributor

Re: Errors On IP7000 - "corrupt file system, please format" and then bricked

I have devices in the field that have MACs with 0004F and 64167 that are having this issue. The one mentioned in my last reply is a 0004F.

Message 7 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Errors On IP7000 - "corrupt file system, please format" and then bricked

Hello Joey,

I would need the full MAC. If you feel uncomfortable posting this here send me an internal message via the community,


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
Joey.macaluso
Occasional Contributor

Re: Errors On IP7000 - "corrupt file system, please format" and then bricked

I have sent a private message to you with the MAC

Message 9 of 9