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Exchange URL warning after new update

SOLVED
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Occasional Advisor

Exchange URL warning after new update

I updated to  5.5.1.11526 yesterday and now I am seeing an alert on the top-right of my VVX 400 screen. The alert is "exchange url not configured"

 

I'm not wanting to use Exchange and it's completely disabled (see attached image).

 

Any ideas how to clear the warning?

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Frequent Advisor

Re: Exchange URL warning after new update

Hi again,

 

After playing around this seems to due the trick.

 

<exchange.server
exchange.server.url="0.0.0.0" />

View solution in original post

Message 10 of 22
21 REPLIES 21
Highlighted
Advisor

Re: Exchange URL warning after new update

You're not alone... you can clear it from the Settings -> Status -> Warnings menu, howerver, it will most likely show back up after a reboot.

Message 2 of 22
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Polycom Employee & Community Manager

Re: Exchange URL warning after new update

Hello all,

welcome to the Polycom Community.

Could you try:

 

<test feature.EWSAutodiscover.enabled="0" feature.exchangeCalendar.enabled="0" />


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 22
Advisor

Re: Exchange URL warning after new update

Steffen,

Good stuff, thanks for the quick reply on this.

Message 4 of 22
Highlighted
Advisor

Re: Exchange URL warning after new update

Steffen,

I have applied this configuration and have confirmed that these services are indeed disabled (checked status in the web interface) but the warning is still displayed after each reboot.

Message 5 of 22
Highlighted
Polycom Employee & Community Manager

Re: Exchange URL warning after new update

Hello cwallace-ena,

so you are still seeing the triangle after rebooting and the message in the diagnostic menu?

 

I would open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 22
Highlighted
Advisor

Re: Exchange URL warning after new update

Will do, jsut wanted to provide initial feedback for those that were following. Thanks Steffen!

Message 7 of 22
Highlighted
Polycom Employee & Community Manager

Re: Exchange URL warning after new update

Hello all,

 

if the phone is in Open SIP / Generic mode I can reproduce this.

 

Anyone affected by this should open a Service Ticket via their Polycom reseller quoting 1-4612541293 / VESC-7062

 

The only workaround at present is either:

 

  • Ignore the warning
  • downgrade to UC Software 5.5.0

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 22
Highlighted
Frequent Advisor

Re: Exchange URL warning after new update

Hi to all,

 

We got thsi from support-

 

" The issue is set to be fixed on 5.5.2 ETA around end of February. There are a lot of complains received about this issue and there may be a fix that will come out earlier however it is not confirmed yet."

Message 9 of 22
Highlighted
Frequent Advisor

Re: Exchange URL warning after new update

Hi again,

 

After playing around this seems to due the trick.

 

<exchange.server
exchange.server.url="0.0.0.0" />

View solution in original post

Message 10 of 22