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Expansion Module Keys

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Expansion Module Keys

I'm attempting to provisiong a Polycom 650 with a backlit expansion module.  The phone is running UC 3.3.3 and we have a Metaswitch provisioning system.

 

The issue I'm experiencing is that I can't seem to correctly set the attendant keys.  I spoke with our Metaswitch contact and he explained that the keys must be set sequentially.  Unfortunately, our customers can be quite picky and we field many requests asking for certain functions to be placed on certain keys.

 

My question is, is there any way to put a "placeholder" on a key in such a way that the phone will view the key as programmed?  Does Polycom recommend any methods that could be more efficient?

 

Thank you,

 

Charles Jordan

VoIP Specialist

MegaGate Broadband, Inc.

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: Expansion Module Keys

Hello Charles,

 

welcome to the Polycom Community.

 

You should check out the new UCS 4.0.0 which added the following:

 

Example Flexible Line Key Assignment Configuration


To enable flexible line key assignment, in the features.cfg template, set the lineKey.reassignment.enabled parameter to 1. Then assign each line key a category and an index. The category specifies the function of the line key and can include: Unassigned, Line, BLF, SpeedDial, and Presence.

Note that the category Unassigned will leave that line key blank. The index specifies the order in which the line keys will display on the phone screen. Use Table 6-20: Assigning Flexible Line Keys to help you assign a category and an index to the line keys on your phone.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: Expansion Module Keys

Hello Charles,

 

welcome to the Polycom Community.

 

You should check out the new UCS 4.0.0 which added the following:

 

Example Flexible Line Key Assignment Configuration


To enable flexible line key assignment, in the features.cfg template, set the lineKey.reassignment.enabled parameter to 1. Then assign each line key a category and an index. The category specifies the function of the line key and can include: Unassigned, Line, BLF, SpeedDial, and Presence.

Note that the category Unassigned will leave that line key blank. The index specifies the order in which the line keys will display on the phone screen. Use Table 6-20: Assigning Flexible Line Keys to help you assign a category and an index to the line keys on your phone.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2