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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-31-2017 08:39 AM

HP Recommended

My device (vvx 500 - 5.2.2) is subscribing with expires=3600, but the server overrides the value with 180 (3 min). The device does not set voIpProt.server.x.expires.overlap, so it should default to 60 seconds.

 

The behaviour I am seeing is that the subscription expires after 3 minutes - as expected, however the device does not try to subscribe again until 4 minutes after that. I expect it to try at the 2 minute mark.

 

What could be the possible cause?

2 REPLIES 2

‎01-31-2017 09:17 AM

HP Recommended

Hello Employee#1,

welcome back to the Polycom Community.

As already told in => this <= post please use a currently supported version.

 

In addition did you raise this with your Polycom reseller as suggested?

 

For your new issue I would need to understand your issue but for me as a Polycom employee this is outside the scope of free support we offer here:

 

  • Please provide a backup of your configuration once updated to a currently supported version
  • A Wireshark trace from booting up the phone


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-31-2017 09:26 AM

HP Recommended

Yes, we raised the question, but found a resolution prior to getting a response. I will go back and add the solution to original post. 

 

I've tested this issue on a phone running 5.5.1 and found that it had similar behavior. 

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