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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-08-2014 08:02 PM

HP Recommended

Hi there,

 

Does Polycom offer extended warranty service for IP Phone? Where can I get the price list for each model's extended warranty?

 

Thanks very much.

 

 

Best regards,

Ivy

4 REPLIES 4

‎07-09-2014 03:20 AM

HP Recommended

Hello Ivy,

welcome to the Polycom Community.

You will need to contact your Polycom reseller in regards to any pricing.

 

Premier, One Year, priced per IP handset (Premier service contract REQUIRES 100% coverage for at least 100 Polycom IP phones per end user customer account) 4870-00302-112
Premier, Three Year, priced per IP handset (Premier service contract REQUIRES 100% coverage for at least 100 Polycom IP phones per end user customer account) 4870-00302-312



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-09-2014 09:09 PM

HP Recommended

Hi Steffen,

 

Thanks very much for your information.

 

If I want to be a reseller of Polycom. How to work with Polycom or Polycom Distributor to offer my end-users extended warranty? Does Polycom headquarter has any standard practice or related policy? Who fix the extended warranty pricing and repair the defective units?

 

Thanks very much.

 

Best regards,

Ivy

Was this reply helpful? Yes No

‎07-10-2014 01:55 AM

HP Recommended

Hello Ivy,

For repairs Polycom offers the RMA facility in different regions.

 

Have a look => here <= for your other questions.

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-27-2014 08:45 AM

HP Recommended

May we know when is the validity of the Premier License? We bought some Videoconferencing units and the Polycon reseller is claiming that the warranty of the equipment we bought expires one year from PO date. Are we supposed to pay for something that we have not even seen nor use since the equipment was not even installed at the project site.

Was this reply helpful? Yes No
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