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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-27-2012 08:54 AM

HP Recommended

I'm trying to order the correct external mics for the CX3000 conference phone.  I've ordered from two different vendors now and I have received the same thing both times but I don't think they are the right pod mics for the CX3000.

 

I'm trying to order these mics: http://www.101phones.com/details/45999/polycom-2200-15855-001.html that are HD voice quality with “360-Degree Audio Pickup”.  But what I keep receiving are mics like this: http://www.101phones.com/details/558/polycom-2200-16155-001.html

 

The mics that I have received are labeled with the 2200-15855-001 part number but they are round rather than triangle shaped.  Also, an odd thing is that the boxes are labeled "Rev B" but the pod mics in the box are labeled "Rev A". 

 

Do I have the right mics for the CX3000 or should I RMA these again and hold out for the right ones?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-27-2012 01:07 PM

HP Recommended

Hello,

 

as already replied above the 2200-15855-001 is the correct number and look like this:

 

image

 

Some resellers show the Microphones that are actually for the SSIP7000 instead.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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3 REPLIES 3

‎06-27-2012 11:05 AM

HP Recommended

Hello scheumanrj,


welcome to the Polycom Community.

From our Price list:

 

2200-15855-001

Expansion Microphone Kit for CX3000 and SoundStation Duo. Includes two expansion mics and 2.1m (7ft) connection cables.


The Rev on the actual Hardware is the Microphone rev, the Rev on the Box may just indicate the Label revision.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-27-2012 11:44 AM

HP Recommended

Thanks for the reply.

 

The part number seems to be correct (2200-15855-001) but they are round rather than triangle shaped.  See the pictures of the microphones on the two links that I posted.  This leads me to believe that I have not received the correct parts and that these are not HD voice quality with “360-Degree Audio Pickup”.

 

Can you please confirm what they should look like?

Was this reply helpful? Yes No

‎06-27-2012 01:07 PM

HP Recommended

Hello,

 

as already replied above the 2200-15855-001 is the correct number and look like this:

 

image

 

Some resellers show the Microphones that are actually for the SSIP7000 instead.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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