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[FAQ] Add Zoom interoperability to the Polycom Trio

Polycom Employee & Community Manager

[FAQ] Add Zoom interoperability to the Polycom Trio


NOTE: Updated Polycom only supported Zoom Examples for registered or unregistered Hybrid registration added (18/01/2019)


1. Polycom Trio 8800 and 8500 native Zoom Support:


Since Trio UC Software 5.7.1 Polycom now supports the Zoom Rooms Control (ZRC) application running natively on the Polycom Trio


To enable:







Join Scheduled Meeting





Meet Now




Join with Meeting ID




For more details or official Support please check => here <= and / or work with Zoom support directly


2. Polycom supported Trio Hybrid Registration Mode:


In addition to the native above Zoom supported variant users can use the Polycom supported Hybrid mode


There are 2 diffeent types of examples attached:


  • Zoom-Registered-LX.cfg
    X stands for Line 2, 3 or 4

For this type of example the customer needs to create a device on the Zoom Portal and add all the information from the Zoom console to populate the attached example.




NOTE: For issues with this configuration do not contact Zoom and work with your Polycom reseller




  • Zoom-Unregistered-LX.cfg
    X stands for Line 2, 3 or 4

This method does not register with Zoom directly and enables users to dial into a Zoom room.


Since UC Software 5.5.2 the Polycom Trio supports hybrid registration. This enables the Polycom Trio to register natively to a Skype for Business server or a openSIP server on line 1 but offers to set also a Zoom registration to Line 2.


Simply download the attached files => here <= and unzip these.


Then simply import the one suiting your setup via your Web Interface as shown => here <=.


This will create a 2nd (or 3rd or 4th) Line and pressing this line will automatically dial into a Zoom conference.


Zoom_Trio_meeting_02.png Zoom_Trio_meeting.png

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Please be aware:For questions about the type of support to expect please check here

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