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[FAQ] Add Zoom interoperability to the Polycom Trio

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Polycom Employee & Community Manager

[FAQ] Add Zoom interoperability to the Polycom Trio

 

NOTE: Updated Polycom only supported Zoom Examples for registered or unregistered Hybrid registration added (18/01/2019)

 

1. Polycom Trio 8800 and 8500 native Zoom Support:

 

Since Trio UC Software 5.7.1 Polycom now supports the Zoom Rooms Control (ZRC) application running natively on the Polycom Trio

 

To enable:

ZoomRoom_Enabled.jpg

 

In-Meeting:

 

Polycom_Zoom_Room_USB_mode.png

 

Join Scheduled Meeting

 

Polycom_Zoom_Room_USB_mode_02.png

 

 

Meet Now

 

Zoom_Trio_meeting_03.png

 

Join with Meeting ID

 

Zoom_Trio_meeting_04.png

 

For more details or official Support please check => here <= and / or work with Zoom support directly

 

2. Polycom supported Trio Hybrid Registration Mode using a Visual+/VisualPro:

 

In addition to the native above Zoom supported variant users can use the Polycom supported Hybrid mode

 

There are 2 different types of examples attached:

 

  • Zoom-Registered-LX.cfg
    X stands for Line 2, 3 or 4

For this type of example, the customer needs to create a device on the Zoom Portal and add all the information from the Zoom console to populate the attached example.

 

ZoomRegistered_01.png

 

NOTE: For issues with this configuration do not contact Zoom and work with your Polycom reseller

 

Or

 

  • Zoom-Unregistered-LX.cfg
    X stands for Line 2, 3 or 4

This method does not register with Zoom directly and enables users to dial into a Zoom room.

 

Since UC Software 5.5.2 the Polycom Trio supports hybrid registration. This enables the Polycom Trio to register natively to a Skype for Business server or an openSIP server on line 1 but offers to set also a Zoom registration to Line 2.

 

Simply download the attached files => here <= and unzip these.

 

Then simply import the one suiting your setup via your Web Interface as shown => here <=.

 

This will create a 2nd (or 3rd or 4th) Line and pressing this line will automatically dial into a Zoom conference.

 

Zoom_Trio_meeting_02.png Zoom_Trio_meeting.png

 

3. Polycom supported Trio Hybrid Registration Mode not using a Visual+/VisualPro:

 

Create a config file with this content:

<web reg.x.offerDummyVideoMLine="1"/>

 

Were the x represents the line assigned to Zoom. Aka for line 2:

 

<web reg.2.offerDummyVideoMLine="1"/>

 

And import it via the Web Interface.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's