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[FAQ] Adding a Speed Dial to the Phone

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Polycom Employee & Community Manager

[FAQ] Adding a Speed Dial to the Phone

Polycom SoundStation IP, SoundPoint, Polycom Trio, VVX Business Media Phones and VVX Business IP phones have the capability to store speed dials.

 

A Polycom Trio in Skype for Business mode will not have the Local Contacts enabled. Please use this configration to enable this if required:

 

<test feature.directory.enabled="1" />

 

These Speed Dials can also be utilized to Display a Name instead of a Number for an incoming call as explained => here <= in the Incoming Call Identification section.

 

The above linked post also explains how a phone can be pre-populated via a Provisioning server using the 000000000000-directory.xml or <mac>-directory.xml

 

The Amount of Speed Dials that can be programmed depend on the different phone models.

 

  • VVX 300, 301, 310, 311, 400, 401, 410, 411, 500, 501, 600 and 601 Maximum of 500 except the VVX 101/201 which have a maximum of 99 contacts.

  • VVX1500 and SoundPoint IP 450, 550, 560, 650, 670 Maximum of 9999 (Note that the maximum is limited by the phone's available memory.)

  • SPIP 321, 331, 335, and all SoundStation IP conference phones Maximum of 99

  • Polycom Trio 8800 or Trio 8500 2000 Contacts

 

SoundStation IP and SoundPoint Phones (UC Software 4.0.0 or later):

 

SPIP_SPeedDial.PNG

 

VVX and Trio phones do not support the above

 

Setting up a Speed Dial on a VVX Phone (example VVX600)

 

  • Press the Menu Key and select the Directories

    VVX_speedDial_01.png

  • Select Contact Directory

    VVX_speedDial_02.png

  • Select the + Icon or Add Softkey

    VVX_speedDial_03.png

  • Add at least either a First Name or Last Name and a Contact Number

    VVX_speedDial_04.png

  • The Favorite Index decides if the Number is displayed on a free key on the main idle screen and the order of the Speed Dial Entry
    (Not adding a Speed Dial Favorite Index will not display the Number on the Idle screen)
    UC Software 5.3.0 or later changed the One Touch dialing via the Speed Dial and ending with # to 01 to 99 only

    VVX_speedDial_05.png

  • The newly added Speed Dial is shown in the Directory once saved

    VVX_speedDial_06.png

  • The newly added Speed Dial is shown on the Phone Idle screen if a Favorite Index was used

    VVX_speedDial_07.png

 

Only the Polycom Trio can import speed dials via a USB stick in this format => here <= as shown => here <=

 

Manually Setting up a Speed Dial on a Polycom Trio 8800 or Trio 8500 is the same and follows the same principle as already shown for the VVX example:

  • Trio_SpeedDial_01.png

  • Trio_SpeedDial_02.png

  • Trio_SpeedDial_03.png

 

 

Setting up a Speed Dial on a SoundStation / SoundPoint Phone (example SPIP650)

 

  • Press the Menu Key and select the Features or press the Directories Key on the phone (depending on the model)

    SPIP_speedDial_01.png

  • Select Contact Directory

    SPIP_speedDial_02.png

  • Select the Add Softkey

    SPIP_speedDial_03.png

  • Add at least either a First Name or Last Name and a Contact Number.

    SPIP_speedDial_04.png

    The Favorite Index decides if the Number is displayed on a free key on the main idle screen and the order of the Speed Dial Entry
    (Not adding a Speed Dial Favorite Index will not display the Number on the Idle screen)

  • The newly added Speed Dial is shown in the Directory once saved

    SPIP_speedDial_05.png

  • The newly added Speed Dial is shown on the Phone Idle screen if a Favorite Index was used

    SPIP_speedDial_06.png



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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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