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[FAQ] Adding participants to a RealPResence Trio conference call

Polycom Employee & Community Manager

[FAQ] Adding participants to a RealPResence Trio conference call

The below illustration is for a RealPresence Trio when used with a SIP Server. Utilizing a LYNC / Skype for Business server are similar.


  • Dialing the First caller and selecting Add for an additional call

  • Select Merge Calls to join the original caller and the new caller

  • The currrent participants of the call can be seen

  • Tapping the conference on the Top allows additional actions or adding more callers (up to the current limit of 5 as shown => here <= if a SIP server is used)

  • After adding the maximum amount the Add option is greyed out

  • Tapping an individual caller allows to Mute them or Drop them out of the call.

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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