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[FAQ] Can I use a central Phone book or is LDAP / Corporate Directory supported?

Polycom Employee & Community Manager

[FAQ] Can I use a central Phone book or is LDAP / Corporate Directory supported?

Poly Phones can support a corporate Directory.


Depending on the Software Release the Phones are running a Productivity Suite License is needed. 


  • Free Site License (excluding VQMon) can be found => here <=

Using UC Software 4.0.0 or later does no longer require a License!


The following phones support the LDAP / Corporate Directory:


NOTE: Please check the Admin Guide matching your Software Release (SIP / UCS) for further details / limitations!


The following LDAP Servers have been tested with Poly Corporate Directory feature:

• Microsoft Active Directory 2003 or 2008
• SUN ONE Directory Server 5.2 p6
• OPEN LDAP 2.4.12
• Microsoft ADAM (Active Directory Application Mode) 1.0 SP1


Details regarding the setup or troubleshooting can be found in this Technical Bulletin => here <=


Information how to use a Local Directory File without having to use a Corporate Directory can be found => here <=


An example that has been verified and tested on UCS 3.3.2 and UCS 4.0.1:




<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- LDAP Example for Active Directorty Server -->
    <sort dir.corp.sortControl="0" />
    <vlv dir.corp.vlv.allow="0" />
    <cache dir.corp.pageSize="16" dir.corp.cacheSize="64" />
    <addr dir.corp.address="ldap://" dir.corp.port="389" dir.corp.transport="tcp" />
    <baseDN dir.corp.baseDN="dc=t2voice,dc=tech-support,dc=lab" dir.corp.filterPrefix="(objectclass=person)(!(objectclass=computer))(telephoneNumber=*)" dir.corp.scope="sub" />
    <sync dir.corp.backGroundSync="1" dir.corp.backGroundSync.period="3600" />
    <view dir.corp.viewPersistence="0" />
    <attr1"sn" dir.corp.attribute.1.label="Last Name" dir.corp.attribute.1.type="last_name " dir.corp.attribute.1.filter="" dir.corp.attribute.1.sticky="0" />
    <attr2"givenName" dir.corp.attribute.2.label="First Name" dir.corp.attribute.2.type="first_name" dir.corp.attribute.2.filter="" dir.corp.attribute.2.sticky="0" dir.corp.attribute.2.searchable="0" />
    <attr3"telephoneNumber" dir.corp.attribute.3.label="Phone Number" dir.corp.attribute.3.type="phone_number" dir.corp.attribute.3.filter="" dir.corp.attribute.3.sticky="0" />
    <login dir.corp.user="" dir.corp.password="T3ch!ab" feature.corporateDirectory.enabled="1"/>




NOTE: Please check the above example if your are using SIP 3.2.x or older!



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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's