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[FAQ] Daisy chaining a Polycom Trio

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Polycom Employee & Community Manager

[FAQ] Daisy chaining a Polycom Trio

Hello all,

 

the Trio UC Software 5.8.0 added a new feature that enables to pair two Polycom Trio's to cover a larger room.

 

Set the network device role.Set the network device role.Set Trio to be a Hub (master) or device (slave)Set Trio to be a Hub (master) or device (slave)On the Hub Trio, select the device to pair toOn the Hub Trio, select the device to pair toYou may have to set maxDevices higher than 1.You may have to set maxDevices higher than 1.Connect to the device and you’ll see a Trio icon for the connected Trio device.Connect to the device and you’ll see a Trio icon for the connected Trio device.

  • Polycom Trio systems must be connected to the same IP network.
  • Polycom Trio systems must be connected to the same network subnet.
  • The network must support multicast and multicast must be enabled.
  • Both Polycom Trio systems must be running Trio Software UCS 5.8.0AA or later.
  • If your daisy-chained Polycom Trio systems use a paired Polycom Trio Visual+, Polycom Trio VisualPro, or RealPresence Group Series system for video and content, set the 
    <web mr.pair.maxDevices="2"​ />

    in addition the Mac Address of the device you want to pair with using

    <web mr.pair.uid.1="<MAC>" />

    on the "Slave" Device please use
    <web device.set="1" device.system.mrPairMode.set="1" device.system.mrPairMode="Device"​
  • USB audio streaming will only work off of the primary Trio primary. USB streaming via slave Trio will not work

 

For optimal performance, follow guidelines for setting the distance between Polycom Trio systems:

  • Set Polycom Trio 8800 systems 3 m (10 ft) apart.
  • Set Polycom Trio 8500 systems 2.4 m (8 ft) apart
  • Extension Microphones can be used
  • A Polycom Trio 8800 can pair with a Polycom Trio 8500
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's