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[FAQ] Disabling the USB port on a Polycom VVX Business Media Phone

Polycom Employee & Community Manager

[FAQ] Disabling the USB port on a Polycom VVX Business Media Phone

In certain situations or scenarios it may be preferable to disable a USB port or all USB ports on a Polycom VVX Business Media Phone


Either the top USB Port or the bottom USB Port (compatible phones) or both can be disabled.


Using either






or a combination of both will disable the USB port(s)


    • VVX1500 UC Software 5.3.0 or later
    • VVX500, VVX600 UC Software 5.1.2 or later
    • VVX401, VVX411, VVX501 and VVX601 UC Software 5.4.1 or later
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's