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[FAQ] Do I always need a Provisioning Server or how can I configure a Phone?

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Polycom Employee & Community Manager

[FAQ] Do I always need a Provisioning Server or how can I configure a Phone?

You can configure or make changes to the Polycom Phones configuration through the Phones GUI or the Phones web interface.

 

The Level of changes depends on the SIP / UC Software Version running on your Phone.

 

Using your chosen browser, enter the phone’s IP address as the browser address.

 

The Standard Username is Polycom and the Password is 456.


Note: some of below Information is only valid running UCS 3.3.x or newer!

 

Changes made through the Phones GUI are written to the override file (highest priority) stored on the Provisioning Server

 

NOTE: These changes remain active and will take precedence over the configuration files stored on the provisioning server until Reset Local Configuration is performed!


Changes made through the web interface are written to the override file (2nd highest priority) stored on the Provisioning Server. 

 

NOTE: These changes remain active and will take precedence over the configuration files stored on the provisioning server until Reset Web Configuration is performed!


The precedence order for configuration parameter changes is as follows (highest to lowest):


• User changes through the phone’s user interface (written to the server as <mac>-phone.cfg)

• Web configuration through a browser (written to the server as <mac>-web.cfg)

• Polycom CMA system

• Configuration files loaded from the Provisioning Server

• Default values (included in the UC Software or sip.cfg / phone1.cfg pre UC Software)

 

> UCS 4.0.x

 

Since the introduction of the UCS 4.0.0 Software the possibility to import a configuration file was introduced.

 

This is useful in order to add configuration changes to an individual phone with Parameters that are not available to change via the Web Interface or the Phone GUI.

 

The expected format would be an XML file with the .cfg as a file extension.

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

ImportConfig.PNG

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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