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[FAQ] Do Polycom Phones support TR-069

Polycom Employee & Community Manager

[FAQ] Do Polycom Phones support TR-069

Polycom introduced TR-069 in UC Software 5.5.0 for Polycom VVX Business Media and VVX Business IP phones.

 

TR-069_01.jpg

 

The Server URL is usually HTTP or HTTPs:

 

device.set="1" device.feature.tr069.enabled="1" 
device.feature.tr069.enabled.set="1" device.tr069.acs.url="http://10.252.149.248/tr069"

 

TR-069 is an industry standard which allows customer-premises equipment (CPE) devices like VoIP Phones to be remotely controlled and programmed etc.

 

Polycom provides parameters for the TR-104 and TR-106 data models that support provisioning of TR-069-enabled devices by an Auto-Configuration Server (ACS).

 

TR-104 is a parameter data model for VoIP-only devices, and TR-106 is a parameter data model for all TR-069-enabled devices.

 

You can configure the TR-069 feature through the phone menu, Web Configuration Utility, or configuration parameters on a central server. You can configure Polycom phones with an ACS server, including user name and password using DHCP Option 43 for IPv4 and DHCP Option 17 for IPv6.

 

Troubleshooting:

 

0709102422|so |4|00|[MsgSoTR069Init] Start
0709102422|tr069|*|00|Initial log entry. Current logging level 0
0709102422|tr069|4|00|Log interface created.
0709102422|tr069|4|00|Setting strict verification for Server Certificate common Name
0709102422|tr069|4|00|[CfgProvTR069DeviceC::getCWMPConfig] ACS URL received from cfgRuntimeFieldGet = http://10.252.149.248/tr069
0709102422|tr069|4|00|[isACSConfigOk] ACS server configuration URL - http://10.252.149.248/tr069, UserName - PlcmSpIp, password - ****
0709102422|tr069|4|00|[createCWMPTasks] CWMP Mgr Task created
0709102422|tr069|4|00|[sendEvent] Sending 0 event to cwmpmgr task
0709102422|tr069|4|00|[isACSConfigOk] ACS server configuration URL - http://10.252.149.248/tr069, UserName - PlcmSpIp, password - ****
0709102422|tr069|4|00|Periodic inform timer started with period 600
0709102422|tr069|4|00|[receiveEvents] Recieceved 0 event at high priority queue
0709102422|tr069|4|00|[receiveEvents] CWMP Initialization
0709102422|tr069|4|00|
[Map::initialize] Entered function
0709102422|tr069|4|00|
[Map::initialize] parseResult = 0
0709102422|tr069|4|00|
[Map::setMaxLineLimit] MAX_LINE_LIMIT = 34
0709102422|tr069|4|00|
[Map::loadMap] parseResult = 0
0709102422|tr069|4|00|
[Map::createCpeParameterNamesHashTable] Entered function
0709102422|tr069|4|00|
[Map::createCpeParameterNamesHashTable] Erasing list_CpeParameterNameHashes
0709102422|tr069|4|00|
[Map::createCpeParameterNamesHashTable] Erased list_CpeParameterNameHashes
0709102422|tr069|4|00|
[Map::initialize] Map doesn't require any initialization at this pooint.
0709102422|tr069|4|00|
[Map::loadMap] parseResult = 0
0709102422|tr069|4|00|
[Map::createCpeParameterNamesHashTable] Entered function
0709102422|tr069|4|00|
[Map::createCpeParameterNamesHashTable] Erasing list_CpeParameterNameHashes
0709102422|tr069|4|00|
[Map::createCpeParameterNamesHashTable] Erased list_CpeParameterNameHashes
0709102422|tr069|4|00|[sendEvent] Sending 7 event to cwmpmgr task
0709102422|tr069|4|00|[receiveEvents] Recieceved 7 event at high priority queue
0709102422|tr069|4|00|[addEvent]Before comparing existing events with 1 BOOT event
0709102422|tr069|4|00|[addEvent]Successfully added 1 BOOT event to event list
0709102422|tr069|4|00|[addEvent]Before comparing existing parameters with Device.ManagementServer.ConnectionRequestURL event
0709102422|tr069|4|00|[receiveSessionEvents] Recieceved 0 event at low priority queue
0709102422|tr069|4|00|Setting strict verification for Server Certificate common Name
0709102422|tr069|4|00|SessionMgr:Posting message to URL http://10.252.149.248/tr069
0709102422|tr069|4|00|SessionMgr: Posting following message:
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:cwmp="urn:dslforum-org:cwmp-1-0">
<SOAP-ENV:Header>
<cwmp:ID SOAP-ENV:mustUnderstand="1">1269191671</cwmp:ID>
</SOAP-ENV:Header>
<SOAP-ENV:Body>
<cwmp:Inform>
<DeviceId>
<Manufacturer>Polyco
0709102423|tr069|4|00|SessionMgr: Got response. Respcode:200, size=500, message=
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:cwmp="urn:dslforum-org:cwmp-1-0">
<soapenv:Header>
<cwmp:ID soapenv:mustUnderstand="1">1269191671</cwmp:ID>
</soapenv:Header>
<soapenv:Body>
<cwmp:InformResponse>
<MaxEnvelopes>1</MaxEnvelopes>
</cwmp:Info
0709102423|tr069|4|00|[receiveSessionEvents] This RPC needs peristsance store update
0709102423|tr069|4|00|[clearAllEvents]Clearing event and parameter list
0709102423|tr069|4|00|[receiveSessionEvents] CWMP Backup content- <CPEBackup>
<Cwmp id="1269191671"/>
<ACS>
<ACSServerInfo>
<URL>http://10.252.149.248/tr069</URL>
<UserName>PlcmSpIp</UserName>
<Password>PlcmSpIp</Password>
<Source></Source>
</ACSServerInfo>
<Bootstrap sent="1"/>
<Reboot acsReq="0" commandKey=""/>
</ACS>
</CPEBackup>
0709102423|tr069|4|00|[receiveSessionEvents] Recieceved 5 event at low priority queue
0709102423|tr069|4|00|SessionMgr:Posting message to URL http://10.252.149.248/tr069
0709102423|tr069|4|00|SessionMgr: Posting following message:
0709102423|tr069|4|00|SessionMgr: Got response. Respcode:204, size=0, message=
(null)

The tr069 logging module should be set to consult any issues

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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