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[FAQ] Do Polycom Phones support TR-069

SteffenBaierUK
Polycom Employee & Community Manager

[FAQ] Do Polycom Phones support TR-069

Polycom introduced TR-069 in UC Software 5.5.0 for Polycom VVX IP phones. The CCX phones also support TR-069

 

TR-069_01.jpg

 

The Server URL is usually HTTP or HTTPs:

 

device.set="1" device.feature.tr069.enabled="1" 
device.feature.tr069.enabled.set="1" device.tr069.acs.url="http://10.252.149.248/tr069"

 

TR-069 is an industry-standard which allows customer-premises equipment (CPE) devices like VoIP Phones to be remotely controlled and programmed etc.

 

Polycom provides parameters for the TR-104 and TR-106 data models that support provisioning of TR-069-enabled devices by an Auto-Configuration Server (ACS).

 

TR-104 is a parameter data model for VoIP-only devices, and TR-106 is a parameter data model for all TR-069-enabled devices.

 

You can configure the TR-069 feature through the phone menu, Web Configuration Utility, or configuration parameters on a central server.

 

You can configure Polycom phones with an ACS server, including user name and password using DHCP Option 43 for IPv4 and DHCP Option 17 for IPv6.

 

Example Option 43 (no Username or Password):


TR069_NoUSer_Password.png

 

...
000031.244|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: vendor-encapsulated-options http://tr069.sbaierhome.lab
...
000031.266|tr069|4|00|[CfgProvTR069DeviceC::getCWMPConfig] ACS URL received from cfgRuntimeFieldGet = http://tr069.sbaierhome.lab
000031.266|tr069|4|00|[isACSConfigOk] ACS server configuration URL - http://tr069.sbaierhome.lab, UserName - PlcmSpIp, password - ****

 

 

Example Option 43 (with Username or Password):

TR069_WithUser_Password.png

Username : Root

Password: Password
NOTE: If the password as an example contains an @ please replace this with %40 instead.

 

...
000031.683|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: vendor-encapsulated-options http://Root:Password@tr069.sbaierhome.lab
...
000031.705|tr069|4|00|[CfgProvTR069DeviceC::getCWMPConfig] ACS URL received from cfgRuntimeFieldGet = http://Root:Password@tr069.sbaierhome.lab
000031.705|tr069|4|00|[CfgProvTR069DeviceC::SetACSUserPwdInConfig] ACS User Id = Root
000031.705|tr069|4|00|[CfgProvTR069DeviceC::SetACSUserPwdInConfig] ACS Pwd = Password
000031.705|tr069|4|00|[isACSConfigOk] ACS server configuration URL - http://Root:Password@tr069.sbaierhome.lab, UserName - Root, password - ****

 

 

Additional Troubleshooting:

 

 

0709102422|so |4|00|[MsgSoTR069Init] Start
0709102422|tr069|*|00|Initial log entry. Current logging level 0
0709102422|tr069|4|00|Log interface created.
0709102422|tr069|4|00|Setting strict verification for Server Certificate common Name
0709102422|tr069|4|00|[CfgProvTR069DeviceC::getCWMPConfig] ACS URL received from cfgRuntimeFieldGet = http://10.252.149.248/tr069
0709102422|tr069|4|00|[isACSConfigOk] ACS server configuration URL - http://10.252.149.248/tr069, UserName - PlcmSpIp, password - ****
0709102422|tr069|4|00|[createCWMPTasks] CWMP Mgr Task created
0709102422|tr069|4|00|[sendEvent] Sending 0 event to cwmpmgr task
0709102422|tr069|4|00|[isACSConfigOk] ACS server configuration URL - http://10.252.149.248/tr069, UserName - PlcmSpIp, password - ****
0709102422|tr069|4|00|Periodic inform timer started with period 600
0709102422|tr069|4|00|[receiveEvents] Recieceved 0 event at high priority queue
0709102422|tr069|4|00|[receiveEvents] CWMP Initialization
0709102422|tr069|4|00|
[Map::initialize] Entered function
0709102422|tr069|4|00|
[Map::initialize] parseResult = 0
0709102422|tr069|4|00|
[Map::setMaxLineLimit] MAX_LINE_LIMIT = 34
0709102422|tr069|4|00|
[Map::loadMap] parseResult = 0
0709102422|tr069|4|00|
[Map::createCpeParameterNamesHashTable] Entered function
0709102422|tr069|4|00|
[Map::createCpeParameterNamesHashTable] Erasing list_CpeParameterNameHashes
0709102422|tr069|4|00|
[Map::createCpeParameterNamesHashTable] Erased list_CpeParameterNameHashes
0709102422|tr069|4|00|
[Map::initialize] Map doesn't require any initialization at this pooint.
0709102422|tr069|4|00|
[Map::loadMap] parseResult = 0
0709102422|tr069|4|00|
[Map::createCpeParameterNamesHashTable] Entered function
0709102422|tr069|4|00|
[Map::createCpeParameterNamesHashTable] Erasing list_CpeParameterNameHashes
0709102422|tr069|4|00|
[Map::createCpeParameterNamesHashTable] Erased list_CpeParameterNameHashes
0709102422|tr069|4|00|[sendEvent] Sending 7 event to cwmpmgr task
0709102422|tr069|4|00|[receiveEvents] Recieceved 7 event at high priority queue
0709102422|tr069|4|00|[addEvent]Before comparing existing events with 1 BOOT event
0709102422|tr069|4|00|[addEvent]Successfully added 1 BOOT event to event list
0709102422|tr069|4|00|[addEvent]Before comparing existing parameters with Device.ManagementServer.ConnectionRequestURL event
0709102422|tr069|4|00|[receiveSessionEvents] Recieceved 0 event at low priority queue
0709102422|tr069|4|00|Setting strict verification for Server Certificate common Name
0709102422|tr069|4|00|SessionMgr:Posting message to URL http://10.252.149.248/tr069
0709102422|tr069|4|00|SessionMgr: Posting following message:
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:cwmp="urn:dslforum-org:cwmp-1-0">
<SOAP-ENV:Header>
<cwmp:ID SOAP-ENV:mustUnderstand="1">1269191671</cwmp:ID>
</SOAP-ENV:Header>
<SOAP-ENV:Body>
<cwmp:Inform>
<DeviceId>
<Manufacturer>Polyco
0709102423|tr069|4|00|SessionMgr: Got response. Respcode:200, size=500, message=
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:cwmp="urn:dslforum-org:cwmp-1-0">
<soapenv:Header>
 <cwmp:ID soapenv:mustUnderstand="1">1269191671</cwmp:ID>
</soapenv:Header>
<soapenv:Body>
 <cwmp:InformResponse>
 <MaxEnvelopes>1</MaxEnvelopes>
 </cwmp:Info
0709102423|tr069|4|00|[receiveSessionEvents] This RPC needs peristsance store update
0709102423|tr069|4|00|[clearAllEvents]Clearing event and parameter list
0709102423|tr069|4|00|[receiveSessionEvents] CWMP Backup content- <CPEBackup>
<Cwmp id="1269191671"/>
<ACS>
<ACSServerInfo>
<URL>http://10.252.149.248/tr069</URL>
<UserName>PlcmSpIp</UserName>
<Password>PlcmSpIp</Password>
<Source></Source>
</ACSServerInfo>
<Bootstrap sent="1"/>
<Reboot acsReq="0" commandKey=""/>
</ACS>
</CPEBackup>
0709102423|tr069|4|00|[receiveSessionEvents] Recieceved 5 event at low priority queue
0709102423|tr069|4|00|SessionMgr:Posting message to URL http://10.252.149.248/tr069
0709102423|tr069|4|00|SessionMgr: Posting following message:
0709102423|tr069|4|00|SessionMgr: Got response. Respcode:204, size=0, message=
(null)

 

 

 

The TR-069 logging module should be set to consult any issues:

 

  • Settings > Logging > Module Log Level Limits > TR-069 > Debug

  • Settings > Logging > Module Log Level Limits > DHCP Client > Event 1
  • Settings > Logging > Global Settings > Global Log Level Limit > Debug

  • Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
  • Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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