Note: Depending on the Software Version running on the phone this feature requires a license key for activation!
Newer versions like UCS 3.3.0 or later no longer have these requirements for the Recording and Playback of Audio Calls.
A Free Site License (excluding VQMon) can be found => here <=.
The SoundPoint IP 650 and 670 and the Polycom VVX 1500,VVX 500, VVX501 ,VVX600, VVX601, VVX401 ,VVX411 and the Polycom Trio 8800 and 8500 phones can be configured to allow recording of audio calls on a supported USB device.
Playback of recorded files can occur on the phone as well as on other devices, such as a Windows® or Apple® based computer using an application like Windows Media Player® or iTunes
Note: Informing Parties When You Are Recording calls
Federal, state, and/or local laws may legally require that you to notify some or all of the call parties that you are recording.
Activation:
UCS 4.x.x or UCS 5.x.x
In order to activate the Feature the below attached file can be imported via the Web Interface as explained => here <=
<usb feature.callRecording.enabled="1"/>
UCS 3.3.x
<usb feature.callRecording.enabled="1"/>
In order to activate the Feature the below attached file needs to be loaded via a configuration file as explained => here <=
SIP 3.2.x or older
feature.17.name="call-recording" feature.17.enabled="1"
Above parameter is included in the sip.cfg and needs to be set to enabled and a license needs to be added to the provisioning server.
USB Recording and Playback:
Once a USB stick is plugged into the Phone a USB Icon appears and the free space is displayed
Once the call is in a connected state the recording option is displayed via a softkey (you may have to press the more softkey first)
Press Start to begin the recording
During the recording a Stop or Pause Softkey is being displayed
If Paused the recording can be Resumed
Depending on the Phone model either the Menu or the USB Key accesses the Removable Storage Menu
Recorded files are shown
A RealPresence Trio 8800 can be used to utilize a USB stick for Audio Recording and Playback.
The above describes in detail the functionality itself and the attached file usb_recording.cfg can be imported via the Web Interface if a Provisioning Server is not implemented.
Plugging in a USB stick shows the recording capacity
Once the call is in a connected state the “Hamburger” Menu will have the recording Option
Going back into this Menu will allow to Start the recording
Going back into this Menu again will present further Stop or Pause options.
The recording status is displayed in the Top Menu Bar
